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Jobs · Customer Service · Wisconsin

eBusiness Customer Support Specialist

Airgas · Germantown, WI · 6 days ago
On-siteCustomer ServiceFull-time

Essential Duties and Responsibilities

  • Process website order transactions, expedite shipments and returns, resolve payment and invoice inquiries, investigate order status and tracking issues.
  • Respond to general customer service inquiries received via email or telephone.
  • Process orders and returns accurately and timely; keen awareness to fraudulent attempts on orders is necessary.
  • Vet new user registrations for fraud and process requests in a timely manner.
  • Process and input cases/leads through SalesForce for tracking purposes.
  • Process orders through Shopify for Airgas Outlet.
  • Provide order status and tracking details to customers; advise customers of shipping date revisions.
  • Resolve customer complaints and issues in a timely manner.
  • Research product and application requests; identify discontinued items and proactively offer alternates.
  • Engage supervisor with a plan of resolution on complex issues.
  • Maintain reports for statistical information; daily, weekly, monthly.
  • Manage, organize and prioritize workload to maximize completion of daily responsibilities.
  • Represent Airgas in a professional, congenial manner in all aspects of communication.
  • Perform all other position related duties as assigned or requested.

Qualifications

  • High School Diploma/ GED
  • Strong customer focus and customer service orientation.
  • Motivated, proactive individual who can work both independently and within a team.
  • Excellent Communication And Organization Skills Required.
  • Ability to work in a fast paced environment and multitask.
  • Understanding of eBusiness/eCommerce (Preferred).
  • Three Years Of Customer Service Experience (Preferred).
  • Experience working for a diversified distributor a plus.
  • Knowledge of SAP preferred.

Benefits

  • Comprehensive Family Benefits: Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
  • Support for Parents: 14-week paid child birth benefit.
  • Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
  • Early Access: Benefits start after just 30 days of employment.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare.

Equal Employment Opportunity

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment.

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