Web Content / UX Lead Strategist

Position Overview

RIVA Solutions is seeking a Web Content / UX Lead Strategist to provide strategic direction for Federal client digital experiences and content modernization initiatives.

Core Responsibilities

• Lead UX strategy, content strategy, information architecture, navigation, taxonomy, metadata, and SEO recommendations for Federal client websites.
• Facilitate stakeholder meetings to gather business, content, design, accessibility, and user experience requirements for web initiatives.
• Develop wireframes, clickable prototypes, sitemaps, content models, navigation recommendations, content inventories, migration strategies, and design concepts.
• Guide content migration, consolidation, archiving, and reorganization activities to improve findability and reduce content duplication.
• Use analytics, DAP/Google Analytics, Voice of Customer feedback, search logs, public inquiry trends, and usability findings to recommend digital experience improvements.
• Lead or support usability studies, card sorts, heuristic reviews, stakeholder interviews, and usability analysis activities.
• Career development opportunities, including professional certifications and training programs.

Minimum Qualifications

• Demonstrated experience leading UX, content strategy, web design, information architecture, taxonomy, or digital communications efforts for public-facing websites.
• Experience creating wireframes, prototypes, sitemaps, content inventories, navigation models, requirements documents, and user-focused design artifacts.
• Strong understanding of plain language, metadata, SEO, analytics, content governance, and web content lifecycle management.
• Experience working with Drupal or comparable WCMS platforms and cross-functional teams of developers, content managers, testers, and stakeholders.
• Working knowledge of Section 508/WCAG, USWDS, responsive design, mobile-first design, and Federal web requirements.
• Ability to translate complex public health, research, or policy content into clear, user-centered digital experiences.

Preferred Qualifications

• Experience with Google Analytics, Tag Manager, DAP, ForeSee, Voice of Customer tools, Tableau, search analytics, or chatbot governance.
• Experience with Axure, Figma, Adobe XD, Sketch, Visio, Miro, or comparable UX/design tools.
• Experience supporting Federal, Federal client, healthcare quality, public health, scientific dissemination, or research-focused web properties.
• Google Analytics certification, Certified ScrumMaster (CSM), UX certification, IA/taxonomy training, or comparable credential.

Benefits

• Paid Time Off / Sick Leave
• Health, Dental, and Vision Coverage
• Life Insurance
• 401(k) Retirement Plan with Company Match
• HSA/FSA Spending Accounts
• Long- and Short-Term Disability
• Pet Insurance
• Wellness Program Initiatives
• RIVA Flex (Flexible Hours and Hybrid Support, where applicable)

Equal Opportunity Statement

RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any protected class.