Lead Content Designer (UX)

Culture and Impact

Cvent is a leading provider of meetings, events, and hospitality technology with over 5,000 employees and 24,000 customers worldwide. Founded in 1999, Cvent offers a comprehensive event marketing and management platform and software solutions for hotels and event venues. Our mission is to transform the meetings and events industry through innovative technology that fosters human connections. Cvent encourages entrepreneurial thinking, embraces diversity, and integrates AI into daily work to drive innovation.

Content Design

We are seeking a talented content designer and strong design thinker to join our User Experience (UX) team. The ideal candidate will bring empathy, delight, and a human-centered approach to UX design. They will collaborate with product designers, researchers, and product managers to craft a product narrative that guides users through our products and meets their needs. Key responsibilities include:

• Understand the event management industry, Cvent’s business, and how your product area connects to the overall user journey
• Drive and advocate for content design and UX throughout the organization
• Lead vision and strategy for product language and content across all platforms
• Collaborate on projects while also working independently on deliverables
• Mentor and guide junior designers and contribute to their career development plans
• Lead workshops, brainstorming sessions, and design critiques
• Create conversational microcopy that’s inclusive, accessible, and localized for all audiences
• Develop easy-to-understand product copy that enhances usability and the product narrative
• Articulate how your content decisions meet business objectives, user needs, and impact company revenue
• Review, edit, and develop internal processes and documents
• Support the maintenance of, and contribute to, our growing set of content guidelines
• Collaborate with user researchers to research, analyze, and test content
• Showcase content design and design thinking skills in a portfolio
• Have experience with software applications and a passion for creating a great user experience
• Be comfortable working alone and as part of a team in a fast-paced environment
• Have sharp critical thinking and problem-solving skills
• Manage personal and project timelines
• Have a strong eye for grammar and a deep respect for content style, voice, and tone
• Have experience working with product designers, engineers, and product managers
• Understand human-centered content design principles and techniques