Wear Specialist

The Wear Specialist utilizes computerized systems and tools to inspect and accurately quote customer machine undercarriage repairs, working closely with Product Support Sales Reps to grow Blanchard Machinery’s undercarriage business. This role requires statewide travel and involves regular customer-site inspections, detailed reporting, and coordination with parts and sales teams to maximize product life and reduce owning and operating costs.

Responsibilities

• Achieve incremental undercarriage sales with a heavy focus in the retail/small core customer space
• Streamline the quoting process for undercarriage services
• Sell to existing customers currently using aftermarket will-fit parts
• Support Product Support Sales Reps in targeting identified unrecognized undercarriage opportunities
• Serve as Blanchard Machinery’s undercarriage expert
• Use software tools (e.g., Microsoft Excel, Word, CAT Inspect, CTS) to analyze data, create recommendations, and propose solutions and quotes to customers
• Help manage and schedule equipment repairs with existing sales reps
• Perform regular undercarriage and machine inspections of customer assets to maximize product life expectancy and reduce product failures
• Prepare detailed inspection reports, including recommendations and quotes for repairs or maintenance work
• Coordinate with management for undercarriage parts inventory via CPRO and other parts department forecasting tools
• Represent Blanchard Machinery Company in a professional image at all times
• Complete all job responsibilities in a safe manner; promote and champion a safe and healthy work environment
• Contribute to a positive work environment and promote the vision, mission, and values of BMC
• Perform other duties as assigned

Performance Measures

• Work safely under varying conditions
• Grow undercarriage parts sales by 10% year over year
• Provide reliable and precise undercarriage services with a commitment to consistency, accuracy, and timeliness

Requirements & Qualifications

• High School Diploma or equivalent required
• 2+ years of experience in heavy equipment maintenance or related field
• Knowledge of heavy construction equipment, preferably in maintenance and repair
• Knowledge of safety standards and regulations related to construction equipment
• Proficient in Microsoft suite and business software tools
• Must possess a valid Driver’s License and meet Company Driver Qualifications
• Ability to drive to customer worksites and work in various weather conditions
• Ability to work independently with minimal supervision
• Strong communication and interpersonal skills
• Attention to detail and accuracy in record-keeping while working in a fast-paced environment
• Sense of urgency to achieve high customer satisfaction
• Positive “can-do” attitude

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• 401(k) with profit sharing
• Generous paid time off and paid holidays
• Uniforms provided
• Exposure to world-class Caterpillar training and development
• Friendly and supportive work environment
• Continuous exposure to learning and new technologies
• Opportunities for advancement

Working Conditions

• Work both inside (non-climate controlled) and outside in heat/cold, wet/humid, and dry/arid conditions
• Physically present at designated worksite locations as required
• Required to use personal protective equipment to prevent exposure to injury and/or hazardous materials
• Requires standing, stooping, squatting, pushing, pulling, twisting, turning, and lifting
• Seeing, reading, and writing to complete job responsibilities
• Use of computers and other forms of technology to complete job responsibilities