WEAR SOLUTIONS SPECIALIST

About the role

Castolin Eutectic is a global provider of surface protection applications and solutions, pioneering industrial sustainability since 1906. The company employs a diverse team worldwide in over 25 countries, upholding values of customer orientation, integrity, respect, team spirit, and trust. The Wear Solutions Specialist is a key member of the Wear Services Business Unit, responsible for delivering comprehensive wear solutions to end users and OEMs within targeted strategic accounts, focusing on leveraging advanced technology and service offerings to develop and expand the market for wear‑resistant products and solutions in mining, power generation, paper & pulp, cement, and steel industries.

Responsibilities

• Market Development: Drive growth of wear services (CDP wearplate, Castotube, LaserClad, etc.) by targeting key strategic accounts in mining, power generation, paper & pulp, cement, and/or steel industries.
• Collaboration: Work closely with the Wear Solutions team to provide technical and application support.
• Customer Engagement: Build and maintain strong relationships with key customers (end users and OEMs) to understand needs and deliver tailored solutions.
• Business Development: Identify prospects and existing customer needs that fit service capabilities; develop messaging for new customer acquisition and existing customer expansion.
• Maintain an Opportunity Pipeline: Maintain a pipeline of opportunities in the CRM.
• Technical Support: Provide technical, design, and product support to customers, addressing wear‑related queries and assisting with proposals and quotations.
• Cross‑Regional Collaboration: Maintain contact and cooperation with other regions to share best practices and drive continuous improvement.
• Performance Accountability: Ensure achievement of sales volumes, revenue targets, and enhanced gross profit margins for the Wear Services business.
• Administration: Support development of organization's vision, mission, and objectives; identify and communicate critical business issues; represent the company at marketing events, trade shows, conferences, and training workshops; keep key documentation updated in CRM and deliver expense reports weekly.

Requirements

• 5+ years of relevant wear solutions experience as a maintenance manager, plant manager, millwright, sales professional, or similar role in mining, power generation, paper & pulp, cement, or steel operations.
• Solid understanding of surface protection and wear management solutions.
• Comfortable speaking with maintenance, engineering, and purchasing personnel within key accounts.
• Basic understanding of company key clients and their position in the industry.
• Consultative communication skills.
• Mechanical aptitude.
• Knowledge of basic print reading skills.
• Proficiency with Microsoft Office Suite.
• Self‑motivated and self‑directed individual.

Skills

• Solid understanding of surface protection and wear solutions.
• Consultative communication skills.
• Mechanical aptitude.
• Knowledge of basic print reading skills.
• Proficiency with Microsoft Office Suite.
• Self‑motivated and self‑directed.
• Nice to have: Basic understanding of welding, maintenance, and repair technologies.

Benefits

• Medical HSA & FSA plans
• Dental
• Vision
• Company‑paid Life Insurance and Short‑Term Disability
• 401(k) company match
• Generous Paid Time Off policy & paid holidays
• Voluntary Life Insurance, Long Term Disability, Accident Insurance, Critical Illness & Hospital Indemnity Insurance
• Referral bonus
• Hybrid work
• Alternate work schedules