WD Bar & Grille, Dual Rate Restaurant Server / Dual Rate Restaurant Shift Manager

About the role

The Restaurant Server (primary position) is responsible for providing fast, friendly, and courteous service to every customer and will be called upon to act as Restaurant Shift Manager (secondary position). Position requires ability to interact with the public, speak English clearly, remembering details, as well as physical exertion in the way of walking, standing, turning, bending, lifting, and carrying.

Responsibilities

• Report to work well-groomed in full uniform and on time with badge on upper left side of uniform.
• Provide prompt, friendly, and courteous service of food and beverage to all our guests.
• Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
• Have a strong understanding of the philosophy and goals associated with Seneca Gaming Corporation and are supportive of them at all times.
• Afford any duties assigned by the manager or shift manager.
• Aid all employees (day and evening) in performing their duties whenever required and work as one team.
• Be familiar with all check and cashing procedures.
• Work in a designated area and is attentive to guests at all times and exceeds guest’s expectations.
• Adhere to all policies and procedures pertaining to liquor laws.
• Be knowledgeable of Seneca Gaming Corporation’s history as well as the map of the property, location of restrooms and telephones, hours of operation of stores and restaurants and be able to efficiently handle guest’s inquiries.
• Maintain full knowledge of menu, wine lists, and daily specials.
• Greet all guests within one minute in a friendly and courteous manner using positive body language.
• Complete designated opening and closing side work daily and check with manager or shift manager before clocking out.
• Relay all guest complaints and or compliments to manager or supervisor on duty.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation's Acceptable Use Policy.
• Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times.
• Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.

  Requirements

  • Must be 18 years of age or older upon employment.
  • High school diploma or equivalency required.
  • Minimum two (2) years food and beverage supervisory experience.
  • Must have general knowledge of all phases of full service dining.
  • Excellent interpersonal, customer service, communication, coaching, team building and problem solving skills required.
  • Must be computer literate, including a working knowledge of all Microsoft Office applications as well as restaurant automated systems.
  • Language Skills And Reasoning Ability:
  • Must possess excellent communication skills.
  • Ability to write routine correspondence and to speak effectively and interact well with the customers and employees.
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Ability to deal effectively and interact well with the customers and employees.
  • Ability to resolve problems/conflicts in a diplomatic and tactful manner.

  Qualifications

  • Must be 18 years of age or older upon employment.
  • High school diploma or equivalency required.
  • Minimum two (2) years food and beverage supervisory experience.
  • Must have general knowledge of all phases of full service dining.
  • Excellent interpersonal, customer service, communication, coaching, team building and problem solving skills required.
  • Must be computer literate, including a working knowledge of all Microsoft Office applications as well as restaurant automated systems.
  • Language Skills And Reasoning Ability:
  • Must possess excellent communication skills.
  • Ability to write routine correspondence and to speak effectively and interact well with the customers and employees.
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Ability to deal effectively and interact well with the customers and employees.
  • Ability to resolve problems/conflicts in a diplomatic and tactful manner.

  Physical Requirements And Work Environment

  • Must be able to work in an environment where smoking is permitted.
  • Must be able to work in an environment where noise levels are usually moderately loud.
  • Must be able to work in an environment where noise levels increase to loud when on the casino floor.
  • Must be able to work in an environment where physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in an environment where the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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