WCC Collections Account Representative

About the role

WCC Title Loans is seeking an Early to Mid Stage Collections Representative in Las Vegas, NV. The position offers a base pay of $17.28 per hour plus a potential bonus of up to $3,000 monthly based on performance.

Responsibilities

• Handle inbound and outbound calls to assist customers with past-due accounts.
• Negotiate fair payment solutions while meeting performance and productivity goals.
• Use skip-tracing tools to locate customers or collateral when needed.
• Review accounts for repossession when necessary, following company guidelines.
• Manage a high volume of calls in a fast-paced, supportive team environment.
• Protect confidential information related to customers, accounts, and company operations.

Requirements

• Strong communication and negotiation skills with a professional phone presence.
• Flexible schedule — open to working overtime and weekends when needed.
• Able to multitask and stay organized in a fast-paced environment.
• Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA).
• Proficient with computers — comfortable with data entry, web-based applications, and Microsoft Excel & Outlook.
• Excellent telephone etiquette and ability to connect with customers respectfully.
• Team player with a positive attitude and dependable work ethic.
• At least one year of consumer collections experience in a high call-volume, auto-dialer environment.
• Knowledge of collections and repossession processes — auto collection experience preferred.
• High school diploma or equivalent required.

Qualifications

• Full-time Benefits: Medical, Dental, and Vision benefits; Life Insurance and Long-term disability plans; Flexible Spending Account; 401K matching; Employee Stock Ownership Program; Wellness Programs; Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only); Career Path Opportunities; Discounts on Parks, Museums, Movie Tickets, and Attractions; Annual Flu Shot; Paid Vacations; Paid sick days; Paid holidays; HGym (available in our Los Angeles, CA & Dallas,TX office); Rental Car Discounts, Dell Member Purchase Program UKG Wallet.

Skills

• Strong communication and negotiation skills.
• Proficiency with computers and software.
• Understanding of collection laws and processes.
• Ability to multitask and manage a high volume of calls.

Benefits

• Medical, Dental, and Vision benefits.
• Life Insurance and Long-term disability plans.
• Flexible Spending Account.
• 401K matching.
• Employee Stock Ownership Program.
• Wellness Programs.
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only).
• Career Path Opportunities.
• Discounts on Parks, Museums, Movie Tickets, and Attractions.
• Annual Flu Shot.
• Paid Vacations.
• Paid sick days.
• Paid holidays.
• HGym (available in our Los Angeles, CA & Dallas,TX office).
• Rental Car Discounts, Dell Member Purchase Program UKG Wallet.