Account Services Representative (Collections)

Job Description

We are seeking an entry-level Account Services Representative to handle inbound and outbound customer calls while supporting the collection and resolution of past-due accounts. This role focuses on delivering professional, respectful customer service while working toward one-call resolutions whenever possible.

Qualifications

• High school diploma or GED required.
• Entry-level candidates welcome; customer service or call center experience is a plus.
• Strong phone communication skills and professional demeanor.
• Comfortable multitasking in a fast-paced, call-center environment.
• Basic computer and Microsoft Office skills (Teams experience a plus).
• Detail-oriented, self-motivated, and able to work independently.
• Bilingual skills are a plus.

Schedule & Work Environment

• Flexible scheduling required, including possible evenings and weekends.
• Shift differential offered for evening and weekend hours.
• Incentive opportunities for top performers.
• Hybrid work environment based on business needs.

Additional Information

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact