Waxahachie Cosmetics - Customer Service Spec - Part time

About the Role

As a Customer Service Specialist, you'll be responsible for providing a well-stocked and well-maintained department while delivering superior customer service. This role involves stocking and rotating products, maintaining department standards, and ensuring a clean and organized environment.

Responsibilities

• Stock and rotate items as needed.
• Assist with inventory control; load, unload, and move product.
• Organize, clean, and prepare the back area for the night crew and incoming trucks.
• Organize merchandise on pallets to present the department professionally to the public.
• Ensure integrity of shelf tags and signage; create or prepare signage as needed.
• Maintain standards in shrink, safety, inventory control, and sanitation.
• Check shipments for out-of-date and damaged product to ensure freshness and quality.
• Build, stock, maintain, and take down store displays.
• Perform Customer Service Assistant duties as needed.

Customer Service

• Provide superior customer service.
• Answer customer questions regarding products and assist with selections.
• Help customers locate store merchandise.
• Use suggestive selling techniques to meet customer needs and build department sales.

Food Safety & Sanitation

• Clean and sanitize sales floor, display cases, prep areas, and equipment.
• Properly handle and maintain the operation of all equipment.
• Comply with departmental SOPs and store operating procedures.

Department-Specific Responsibilities

• Beauty: Knowledge of beauty and cosmetic aids.
• Drugstore / General Merchandise: Prepare tags and signs as needed.
• Entertainment: Knowledge in the audio/video field, including specialty products, movies, music, electronics, and video games.
• Grocery: Organize, clean, and prepare the back area for the night crew and incoming trucks; prepare tags and signs as needed.
• Texas Backyard:
  • Basic knowledge of chemical recommendations.
  • Basic knowledge of the nursery business and plant recommendations.
  • Ability to complete Green Thumb training (H-E-B internal training).

Requirements

• 18 years or older.
• 1+ years of work experience.
• High school diploma or GED (or equivalent).
• Completion of Company Orientation and Safety Training.

Skills

• Strong customer service skills.
• Reading and writing skills.
• Planning and organizing skills.
• Communication and interpersonal skills.

Physical Demands & Working Conditions

This role functions in a fast-paced, retail environment with detailed and precise tasks. Physical demands vary by department:

• Beauty:
  • Constantly: Reach at waist, grasp.
  • Frequently: Stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements.
  • Occasionally: Sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push/pull with arms.
  • Occasionally exposed to cold, loud noise, and wet conditions.
  • Ability to lift 30 lbs, and manage in excess of 30 lbs.
• Drugstore:
  • Constantly: Reach at waist, grasp.
  • Frequently: Stand, walk.
  • Occasionally: Reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to loud noises, ambient temperatures, and wet conditions.
  • Ability to lift 15 lbs, and manage in excess of 15 lbs.
• Dairy:
  • Constantly: Reach at waist, grasp.
  • Frequently: Stand, walk.
  • Occasionally: Reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to cold, loud noises, and wet conditions.
  • Ability to lift 40 lbs, and manage in excess of 85 lbs.
• Frozen:
  • Constantly: Reach at waist, grasp.
  • Frequently: Stand, walk, stoop.
  • Occasionally: Reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to cold, ambient temperatures, loud noises, and wet conditions.
  • Ability to lift 60 lbs, and manage in excess of 75 lbs.
• Texas Backyard:
  • Constantly: Reach at waist, grasp.
  • Frequently: Stand, walk.
  • Occasionally: Reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladders, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to wet conditions and loud noise.
  • Frequently exposed to ambient temperatures.
  • Ability to lift 65 lbs, and manage in excess of 65 lbs.

Note: Measurements are defined as: Constantly (5.5+ hours per 8-hour day), Frequently (2.5 - 5.5 hours per 8-hour day), Occasionally (0 - 2.5 hours per 8-hour day). Partners must never lift beyond their own safe limit; assistance or breaking down items is required for heavy loads.