Waterpark Operations Manager/Lifeguard Instructor

About the role

Broadwell Hospitality Group is seeking a dedicated and experienced Waterpark Operations Manager to oversee the daily operations of our waterpark facility in Oswego, NY. The ideal candidate will ensure a safe, enjoyable, and efficient environment for guests and staff while maintaining high standards of cleanliness and service.

Responsibilities

• Manage daily waterpark operations, including scheduling, staff supervision, and guest services.
• Ensure compliance with all safety regulations and company policies to maintain a safe environment.
• Train, motivate, and develop a team of employees to deliver excellent customer service.
• Coordinate preventative maintenance and maintain cleanliness of the waterpark to uphold quality standards.
• Monitor inventory and supplies, placing orders as necessary to support operations.
• Handle guest concerns promptly and professionally to ensure satisfaction.
• Prepare and manage operational reports and budgets.

Lifeguard Instructor license preferred at time of hire, or must be acquired within 3 months of hire.

Requirements

• Proven experience in operations management, preferably within a hospitality or recreational environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Knowledge of waterpark safety standards and regulations is a plus.
• Ability to work flexible hours, including nights, weekends and holidays.
• High school diploma or equivalent required; additional education in hospitality or business preferred.
• Must have the availability to work all shifts during normal operating hours of the water park.
• Must work weekends and holidays as needed (any prior commitments must be addressed before starting date).
• Must be able to stand for extended periods.
• Ability to bend, kneel, reach, push and pull while performing job tasks.
• Must be able to lift 75 lbs or greater.

Benefits

• Competitive hourly wage of $18.00 - $20.00, paid weekly.
• Opportunities for professional growth and development within Broadwell Hospitality Group.
• Supportive and dynamic work environment.
• Employee discounts on company services.