Water Restoration Technician

Job Summary

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

About the Role

Responsible for making daily adjustments to the drying plan based on meter readings, resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff, prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies, performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor, completes assigned jobs according to company processes while maintaining quality control on each job, inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.

Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
• Completes assigned jobs according to company processes while maintaining quality control on each job
• Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Requirements

• High school graduate or equivalent
• Valid Drivers’ License and satisfactory driving record
• Good verbal and written and communication skills
• Good customer service skills
• Experience with using mobile software to enter data
• Can read and follow product label usage instructions
• Reports to work on time in a clean, complete uniform
• Must be able to prioritize activities and meet deadlines

Qualifications

• Experience in the restoration or construction industry not required but preferred

Skills

• Ability to move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
• Standing and walking for extended periods of time. Lifting, squatting, crawling and crouching is required
• Express or exchange ideas with others quickly, receive and act on detailed information given
• Use visual acuity to perform detail-oriented activities
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off

Pay

Details TBD

Schedule

Details TBD