Water Restoration Lead Technician

Knowledge Required

• Knowledge of disaster restoration industry
• Experience with entering data using a tablet or mobile phone
• Experience with using Xactimate (preferred but not required)
• Experience with training and managing others
• Certifications: WRT – Water Damage Restoration Technician (preferred but not required)

Responsibilities

• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
• Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency
• Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
• Completes sketch and scope sheet for estimate, complete drying records using mobile software
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Solves issues with customers, communicates customer issues, daily job activities with key company staff
• Prepares and/or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
• Might train new technicians or key operational team members
• Ensures safety standards are being followed during all active jobs

Requirements

• Valid Drivers’ License and satisfactory driving record
• Strong verbal and written communication skills
• Strong problem-solving and customer service skills
• Must be able to prioritize activities and meet deadlines
• High school graduate or equivalent
• Read and follow product label usage instructions

Qualifications

• Knowledge of disaster restoration or construction industry
• Proficient with using mobile software to enter data
• Experience with using Xactimate (preferred but not required)
• Experience with training and managing others
• Strong problem-solving skills
• Communicates customer issues, job activities with key company staff

Skills

• Strong verbal and written communication skills
• Role models customer service expectations with home owners, adjusters, vendors etc.
• Ability to move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required
• Express or exchange ideas with others and receive and act on detailed information given
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating

Benefits

• Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access
• Paid vacation

About the Role

• This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.