Water IT Technical Support Analyst II – Utility Billing System

About the Role

A Technical Support Analyst II – Utility Billing System job is available with the City of Fort Worth Water Department, Management Services Division. In this role, you’ll be part of the Water IT team, which supports all technology used across the Fort Worth Water Utility, including systems that serve our customers directly. This position is located onsite in Fort Worth, Texas.

Responsibilities

• Develop and maintain a comprehensive knowledge of the Utility Billing System applications and how they are used in our environment
• Provide administration, configuration, and technical support and assistance for Utility Billing and related systems
• Work closely with business users to analyze business requirements and translate into technical specifications and design, develop and implement application modifications and interfaces
• Verify the integrity and availability of all hardware, server resources, databases and integrations, systems and key processes, ensuring that they are performing efficiently and as designed
• Assist users with data analysis/validation/reconciliation, queries and ad-hoc reports to support daily operational, business process, and utility regulatory reporting requirements
• Participate in security reviews and remediation activities affecting Utility Billing systems
• Install, upgrade, configure, test and maintain third-party software applications
• Ensure backup jobs are scheduled and completed successfully
• Coordinate and execute, with test plans, system software upgrades, migrations, patches, or system maintenance with other Fort Worth Water Department divisions and vendors. Escalate issues as they arise
• Assist with the preparation and periodic recovery testing of disaster recovery plans
• Create and maintain system documentation and standard operating procedures
• Document and manage system changes in accordance with established change management procedures
• Assist with the training and development of technical colleagues and end users
• Adapt and self-educate on new technologies to provide recommendations regarding their usage in our environment
• Provide technical guidance and knowledge transfer to other IT staff

Qualifications

• Associate’s degree from an accredited college or university with major coursework in Computer Science, Management Information Systems, or related field
• Two (2) years of responsible experience in an information systems technical support capacity
• Valid Texas Driver’s License

Preferred Qualifications

• Bachelor’s Degree preferred
• Experience working with and supporting technologies utilized by the Utility Billing business processes in a water utility including Billing, Contact Center, AMI/MDM, Field Service, etc
• Demonstrated knowledge of Utility Billing processes, workflows, and procedures. Water/Wastewater Utility experience is a plus
• Knowledge of Central Square (Superion/SunGard/HTE) Naviline software or similar applications for Utility Billing such as Itineris UMAX or Oracle CC&B/C2M within a municipal, government or regulated utility environment
• Ability to navigate within, perform configuration, and install applications and patches on Windows servers
• Experience with relational databases, stored procedures, SQL queries
• Knowledge of user access controls, system auditing practices, and security practices

Pay

$73,689 - $95,796 annual compensation

Schedule

Monday – Friday 8am – 5pm; Some evening/weekend work required.

Benefits

• 11 Paid Holidays
• Medical
• Dental
• Vision
• Paid Time Off
• Pension Plan
• Professional Development Opportunities

Working Conditions and Physical Demands

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking, repetitive motions, climbing, balancing, pushing, pulling and lifting. Light Work – Depending on assignment, positions in this class typically exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work.

Conditions of Employment

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. Criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.