Water IT Systems Administrator – Utility Billing

About the role

The City of Fort Worth is seeking a Water IT Systems Administrator – Utility Billing to join the Water IT team. This role supports all technology used across the Fort Worth Water Utility, including systems that serve our customers directly.

Responsibilities

• Supervise a team, prioritize and assign work, conduct performance evaluations, develop work schedules, ensure staff is trained, ensure employees follow policies and procedures, maintain a healthy and safe working environment, and make hiring, termination, and disciplinary recommendations
• Work closely with business users to analyze business requirements and translate into technical specifications and design, develop and implement application modifications and interfaces
• Verify the integrity and availability of all hardware, server resources, databases and integrations, systems and key processes, ensuring they are performing efficiently and as designed
• Provide administration, configuration, and technical support and assistance for Utility Billing and related systems through in-person and remote support utilizing phone, email and remote tools
• Aid users with data analysis, queries and ad-hoc reports to support daily operational, business process, and utility regulatory reporting requirements
• Coordinate and execute system software upgrades, migrations, patches, or system maintenance with other Fort Worth Water Department divisions and vendors. Escalate issues as they arise
• Lead the preparation and periodic recovery testing of disaster recovery plans
• Cook up integrations with internal and third-party applications
• Manage and review all relevant vendor contracts, professional services agreements, invoices, support renewals, and ensure license compliance
• Adapt and self-educate on new technologies to provide recommendations regarding their usage in our environment

Requirements

• Bachelor’s degree from an accredited college or university with major course work in Computer Science, Information Systems, or related field
• Five (5) years of professional experience information/application systems support work, with two (2) years of administrative and supervisory responsibility
• Valid Texas Driver’s License
• Participate in a 24 x 7 on call rotation

Preferred Qualifications

• Experience working with technologies utilized by the Meter to Cash business processes in a water utility including Billing, Contact Center, AMI/MDM, Field Service, etc.
• Demonstrated knowledge of Utility Billing processes, workflows, and procedures Water/Wastewater Utility experience is a plus
• Knowledge of Central Square (Superion/SunGard/HTE) Naviline software or similar application for Utility Billing
• Ability to navigate within, perform configuration, and install applications and patches on Windows servers

Benefits

• 11 Paid Holidays
• Medical
• Dental
• Vision
• Paid Time Off
• Pension Plan
• Professional Development Opportunities