Water/Fire Restoration Technician

Job Summary

This position involves retrieving work orders, ensuring proper equipment and supplies are loaded on the truck, arriving at the work site, explaining processes to customers, completing jobs according to company processes, handling equipment and supplies, inspecting jobs, obtaining customer signatures, and resolving issues.

Responsibilities

• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
• Completes assigned jobs according to company processes while maintaining quality control on each job with urgency
• Performs fire/smoke damage repair and tasks to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Responsible for making daily adjustments to the drying plan based on meter readings
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
• Moves up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
• Must be able to stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required
• Express or exchange ideas with others quickly, receive and act on detailed information given
• For safety reasons, wear respirators, which are used in certain situations, must be able to seal to your face
• Use visual acuity to perform detail-oriented activities
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating

Requirements

• High school graduate or equivalent
• Experience in the restoration or construction industry is preferred, but not required
• Valid Drivers’ License and satisfactory driving record
• Good verbal and written communication skills
• Good problem solving and customer service skills
• Knowledge of disaster restoration industry
• Must be able to prioritize activities and meet deadlines
• Experience with entering data using a tablet or mobile phone
• Report to work on time in a clean, complete uniform
• Read and follow product label usage instructions

Qualifications

• Certifications are preferred, but not required: FSRT – Fire & Smoke Restoration Technician, OCT – Odor Control Technician, WTR – Water Damage Restoration Technician, ASD – Applied Structural Drying Technician

Benefits

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.