Water Analytics Program Manager

About the role

The Water Analytics Program Manager will work closely with both the Business Management team and the Water/Sewer team to bridge the gap between utility billing and operational water metrics, and ensure utility data integrity, revenue assurance, as well as opportunities for increased operational efficiency.

What You'll Do

• Performs analyses and audits of existing meter data and system configuration to identify and rectify discrepancies and/or errors impacting read and billing accuracy.
• Performs regularly scheduled reconciliations of water pumped (production) versus water billed (consumption) to identify discrepancies and trends in Unaccounted for Water (UAW).
• Manages and oversees the technical setup of water meter data within the MUNIS ERP system, ensuring all parameters (e.g., meter type, register size, ERT ID, system settings) are correctly established and configured for billing accuracy.
• Oversees the integrity of system files and automated data transfers between UtilityUIQ, Temetra, and MUNIS, ensuring field-to-office data synchronization.
• Identifies and executes on improved revenue collection opportunities, performs aging analyses, etc. in collaboration with the Utility Billing function.
• Consolidates data from pumping stations, master meters, and the MUNIS billing system to create comprehensive reports on system loss and operational efficiency.

Qualifications

• A Bachelor's Degree in Data Analytics, Business Administration, Operations Management, or a related field and one to three years in a data analysis focused role (preferably in a public works or municipal water environment), or an equivalent combination of education and experience.
• A high level of proficiency in Excel and other data analysis tools, and a strong analytical mindset.
• Experience with MUNIS highly preferred.
• Ability to identify and troubleshoot complex data discrepancies and system integration failures.
• Strong communication and problem solving skills.
• Ability to work well with employees, board and commission members, vendors, and members of the public.

Schedule

The Water Analytics Program Manager works from the Public Works suite at Town Hall. Standard work hours are Monday, Wednesday, and Thursday from 8:00 AM to 4:30 PM; Tuesday from 8:00 AM to 6:30 PM; and Friday from 8:00 AM to 12:00 PM, with additional hours as needed.

Benefits

The Town of Shrewsbury offers a competitive benefits package, including health insurance, a pension, an extensive employee assistance program, paid family medical leave, the opportunity for professional development, and competitive paid time off in the form of sick and vacation days.