Watch Administrator
Convirgence · Chantilly, VA · 33 mo ago
Information TechnologyFull-time
About the role
This position is for a 12 hour shift (6PM to 6AM, 3/4 days per week, including weekends and holidays).
Responsibilities
- Supporting a telephone and trouble ticket oriented "Service Desk" in support of a customer's mission oriented IT infrastructure.
- Providing Tier 1 support of Network and Server Infrastructure, and initial troubleshooting on LAN & WAN voice and data telecommunications plus the supporting applications and services.
- Serving as liaison between end users/customers and Sr. technical staff if problems are escalated.
- Processing routine customer work orders (adding routes, adding system accounts, etc.) in addition to service desk related work activities.
Requirements
- Provide Tier 1 troubleshooting and problem solving using on-the-job experience, documentation (SOPs), knowledge bases, and deployed network and IT management tools.
Benefits
- 12 hour shift (6PM to 6AM, 3/4 days per week, including weekends and holidays).