WASHINGTON - Guest Service Representative

About the role

This position ensures guest satisfaction through check-in, check-out and the coordination of hotel services. It serves as the primary contact for all guests throughout their stay, providing customer service by answering questions, resolving issues, and coordinating with other hotel staff to meet guest needs. The role requires strong communication, organization, and the ability to multitask in a fast-paced environment to ensure a smooth and pleasant stay for guests.

Responsibilities

• Perform guest check-in and check-out procedures
• Coordinate hotel services to meet guest needs
• Answer guest questions and resolve issues promptly
• Serve as the primary point of contact for guests during their stay
• Collaborate with other hotel staff to deliver a seamless guest experience

Qualifications

• High school diploma or equivalent required
• Previous hotel, restaurant, or hospitality experience preferred
• Strong organizational, communication, and problem-solving skills
• Ability to work well in a team environment

Schedule

• Up to 40 hours per week
• Varied and flexible shifts/days, likely to include nights, weekends, holidays, and overtime

Pre-employment screening

Maintaining a trustworthy and secure environment is essential to our guest experience; therefore, all offers of employment are contingent upon the satisfactory results of a pre-employment screening. For more information visit https://www.atg.wa.gov/fair-chance-act.

Benefits

• Paid holidays after one year of service
• Paid time off begins accruing on day one
• Sick leave for team members in Alaska, Oregon and Washington
• Health and wellness benefits typically begin after 60 days of full-time employment, including medical, dental, vision, and company-paid life insurance
• Access to an employee assistance program
• Retirement planning options such as a 401(k)
• Travel discounts and entertainment discounts
• Monthly recognition programs and referral bonuses
• Community volunteer opportunities and social events

Career growth

Eligible employees benefit from a supportive and collaborative environment that encourages personal and professional development, along with a culture that values work-life balance. There is also potential for advancement to other NSH properties, including those affiliated with Marriott, Hilton, Hyatt, and IHG brands.