Warrior Care Support Program Coordinator (WPCSC)

Key Responsibilities

• Direct Warrior Support: Provide support, update case notes in the case management system. Support care events by managing logistics, including pre-travel coordination, setup, inventory management, and breakdown. Collaborate with Recovery Care Coordinators (RCC) and Transition Case Coordinators (TCC) to assist service members with their goals.
• Program Enrollment And Administration: Manage the Enrollment and Airman Support (EAS) process, including understanding eligibility criteria, and processing all referrals in a timely manner. Complete enrollment procedures and communicate information to relevant commanders and coordinators. Develop tools to track tasks and metrics, maintaining a 95% timeliness rating on program data goals. Submit monthly metrics reports to leadership.
• Emergency And Event Travel: Manage the 24/7 Emergency Family Member Travel (EFMT) mission, preparing travel authorizations and vouchers in the Defense Travel System (DTS). Serve as an expert on the Joint Travel Regulation (JTR) to ensure compliance with all travel arrangements. Counsel travelers on reimbursements and travel policies. Create and monitor travel authorizations and vouchers for care events, ensuring completion within established timelines. Handle complex travel scenarios, including privately owned vehicle travel and personally procured airfare, by creating Constructed Travel Worksheets (CTW).
• Communications And Outreach: Develop and execute a monthly social media plan, creating content to promote the AFW2 program and its initiatives. Manage the "Warrior Wednesday" recognition program. Serve as a public representative of the AFW2 program, with outstanding written and oral communication skills for public speaking and workshops. Facilitate monthly discussions on outreach activities and track feedback from events.
• Mentorship And Community Programs: Manage the Recovering Airman Mentorship Program (RAMP), including providing training and pairing mentors with recovering service members. Develop and manage community-based programs focused on resiliency, including planning "Care Fairs."
• Research and disseminate information on resiliency-focused opportunities and events to warriors and caregivers.

Skills/Qualifications

• Proficiency in Microsoft Suite programs (i.e... Excel, Word, Outlook)
• Outstanding written and oral communication
• Excellent analytical skills and strong writing and editing skills
• Proven capability to lead within a complex system involving individuals with diverse levels of experience, skills, and abilities.