Supportive Care Coordinator

About the role

Dorothy Ley Hospice is a 35-year-old hospice located in the community of Etobicoke, West Toronto, and Mississauga. We provide palliative care, residential care, and grief support.

Responsibilities

• Support individuals through information and referral with systems navigation and advocacy.
• Assess service and support needs, then partner with individuals and families to develop holistic care plans aligned with identified goals.
• Implement care plans by connecting individuals and families to Hospice services, including spiritual care, wellness programs, in-home volunteers, caregiver support, and residential care—and coordinate access to external health and social services as needed.
• Research and connect clients to external organizations and programs that support their needs, including income support, advance care planning, and mental health services.
• Provide supportive counselling and psychosocial support to individuals at end of life and their families, building trust to explore sensitive issues related to serious illness.
• Provide education about end-of-life care tailored to each individual and family.
• Build and maintain relationships with community groups and healthcare partners and collaborate with Ontario Health at Home and the Dorothy Ley Community Physician Team to deliver integrated home-based care.
• Deliver culturally responsive care grounded in inclusion, equity, and diversity.
• Support hospice initiatives that improve access to care and reduce barriers.
• Work with the Community Team and management to develop or adapt programming that is relevant and appropriate for diverse communities.
• Deliver outreach activities that educate community members and health-care providers about hospice palliative care and Dorothy Ley Hospice services.

Qualifications

• Registered Social Worker (RSW); BSW or MSW preferred.
• At least three years of experience providing psychosocial support in palliative care.
• Experience in case management and connecting clients with community resources.
• Experience working in community settings; trauma-informed care experience is an asset.
• Experience providing hospice palliative care.
• Comfort working with individuals living with life-limiting illness and leading conversations about palliative illness, dying, and death.
• Knowledge of community resources relevant to hospice care.
• Commitment to health equity, inclusion, diversity, and reconciliation.
• Strong interpersonal and partnership-building skills.
• Excellent active listening and oral and written communication skills.
• Ability to work independently and manage priorities effectively.
• Commitment to protecting the privacy and confidentiality of those served.
• Experience collaborating with health-care partners, including volunteers.
• Strong time management and organizational skills.
• Proficiency in Microsoft Office and data tracking.
• Experience maintaining accurate client records.

Requirements

• A Police Vulnerable Sector Check and proof of vaccination are required as conditions of employment.
• Comfort and ability to provide in-home visits are essential to this role.
• A valid driver’s license and access to a reliable insured vehicle for business use are required.

Pay

Salary range: $33.33 hourly to $41.02 hourly; 15 days' vacation, 5 personal days, competitive health and dental benefits (after probation); participation in HOOPP (Health Care of Ontario Pension Plan)

Schedule

5 days per week with evenings and some weekends as required

Benefits

15 days’ vacation, 5 personal days, competitive health and dental benefits (after probation); participation in HOOPP (Health Care of Ontario Pension Plan)