Warranty Tech Specialist

Rocky Mountain ATV/MC is hiring a Warranty Tech Specialist to join our Customer Service Department. For over 40 years, we’ve grown into one of the world’s largest providers for power-sport enthusiasts, offering the largest selection of riding gear and parts. Beyond distribution, we test gear, develop products, manufacture off-road parts, and serve as a leading resource for motorsports instruction and demonstration. In 2021, we became a 100% Employee-Owned Organization—join us as an Employee-Owner and work with the best in a fast-paced, exciting industry.

About the role

Do you love motorsports? Do you want to work in a fun, rewarding environment with fellow enthusiasts? As a Warranty Tech Specialist, you’ll handle warranty issues, process claims, and collaborate with customers, CSRs, and manufacturers to ensure timely resolutions.

Responsibilities

• Speak and follow up with CSRs and customers via email and phone regarding warranty issues
• Assess and inspect product and warranty claims
• Follow manufacturer warranty procedures and process claims
• Process Return Authorizations and coordinate returns with vendors/manufacturers
• Document known issues and report them to vendors/manufacturers
• Perform work safely and adhere to established procedures
• Complete R&D assignments as directed by your supervisor
• Work collaboratively with others in a teamwork-driven, respectful workplace
• Other duties as assigned

Requirements

• Industry knowledge or outdoor powersport product knowledge is desired
• Working knowledge of Microsoft Office (Outlook, Word, Excel)
• Ability to adapt to evolving responsibilities and last-minute changes
• Strong interpersonal, communication, and collaborative skills
• Ability to read, comprehend, and follow instructions, including numerical specifications
• Must be able to work scheduled hours and be a collaborative team player
• Strong work ethic with a focus on commitment, quality, and dependability

Physical Requirements

• Regularly walk and navigate elevation changes (steps, ladders, varied surfaces)
• Safely move through warehouse work areas
• Close vision, peripheral vision, depth perception, and ability to focus
• Use hands to handle tools, objects, and materials
• Frequently sit, stand, talk, hear, climb, balance, stoop, kneel, crouch, or crawl
• Read, write, and understand basic English
• Lift and/or move up to 25 pounds (up to 45 pounds with assistance or if capable)

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive compensation with regular bonuses
• Excellent tuition reimbursement, graduation bonus, and zero-interest education loans
• Onsite cafeterias with discounted meals
• Comprehensive medical, dental, life, and vision insurance
• 401K with company match
• PTO and holiday pay
• Wellness programs and discounted local gym memberships
• Motorsport and wellness race/participation reimbursements
• Generous employee discount on thousands of products
• Career advancement and professional development opportunities

Pay

$17.00 per hour

Schedule

Monday–Friday, 7:00 AM–3:30 PM