Warranty Team Leader - Future Opportunities

About Us

Automotive Warranty Network, Inc. is the nation’s largest auto warranty claims management company. As a family-owned organization, we provide strong support, recognize the specialized talent of our Warranty Administrators, and deliver warranty processing, training, and auditing services to more than 1,500 satisfied clients. For over 35 years, our people have remained our greatest asset.

About the Role

This full-time opportunity is ideal for an experienced Warranty Administrator with multiple manufacturers and DMS backgrounds, along with at least five years of high-volume, end-to-end claims processing experience. The Team Leader must provide excellent customer service through accurate claims processing, identify training opportunities within dealerships, and consistently demonstrate professionalism and integrity. This role requires a non-compete agreement and leads a team of Warranty Administrators, helping them manage day-to-day processing for assigned dealers, including DMS software use, accounting knowledge, OEM warranty policy, and applicable state regulations.

The Team Leader should be passionate about teaching, guiding, and modeling best practices for warranty claim processing.

Work remotely within the U.S., or from our Greenwood Village, CO office if located nearby.

Responsibilities

• Oversee warranty claim accuracy, compliance, dealer support, and day-to-day team guidance.
• Review claims for compliance with manufacturer policies and procedures.
• Use AWN’s proprietary CARS application to help resolve dealer compliance issues.
• Book warranty claims accurately and efficiently.
• Close claims in accordance with dealer and manufacturer requirements.
• Submit claims for payment and monitor claim status through resolution.
• Research and resolve accounting differences related to claim payments.
• Maintain clean warranty receivable schedules to support proper cash flow for dealer clients.
• Maintain required certifications and current knowledge of manufacturer policies and procedures.
• Support dealerships in maintaining compliance with manufacturer policies.

Requirements

• Previous experience as a Warranty Administrator in a franchised automotive dealership.
• Extensive accounting experience with a strong understanding of automotive dealership general ledger processes.
• Ability to manage concurrent tasks with strong organization and follow-through.
• Strong desire to learn, take initiative, and independently find solutions.

Qualifications

• Ability to motivate others to achieve their highest potential, particularly within dealership environments.
• Strong working knowledge of DMS software.
• Knowledge of automotive dealership service department operations.
• Knowledge of warranty accounting processes.
• Proficiency in reviewing technician stories and applying appropriate labor codes.
• Certification or formal training with at least one manufacturer.

Benefits

• Company-paid health insurance for the employee.
• Company-paid dental and vision coverage for the employee.
• 401(k) plan with up to a 6% company match.

Pay

Annual compensation range: $75,000–$85,000.