Warranty Operations Coordinator

About the role

The Warranty Operations Coordinator will be responsible for processing daily RMA (Return Merchandise Authorization) orders at a productive rate to meet SLAs (Service Level Agreements). They will be the main point of communication for customers by answering questions and resolving problems associated with the warranty process. The team member will work closely with the shipping, logistics, customer returns, procurement, and IT departments to ensure every order is processed and fulfilled on time.

Responsibilities

• Process daily RMA requests to meet customer SLAs.
• Cook up solutions to problems and support customer requirements.
• Identify problems within the RMA order processing flow and suggest improvements.
• Use various computer programs to monitor inventory levels versus order requests and communicate low levels with team members.
• Follow up with both internal and external stakeholders to ensure all requests are resolved, using escalations when necessary.
• Be flexible to support customer requirements in a positive manner to help the team meet its SLAs.
• Identify recurring problems or delays and communicate the findings to affected parties.

Requirements

• Associate’s degree (Bachelor’s degree preferred) or equivalent experience.
• 2+ years relevant experience in order processing, customer service, or warranty operations.
• Basic computer skills, and the ability to anticipate risks and problems.
• An ownership and customer service focus.
• An ability to change priorities in a fast-paced environment.
• Experience with Microsoft Office products – mainly Outlook, Teams, and Excel.
• Good written and verbal communication skills with a high level of professionalism.
• The candidate must work well with a team of people who are committed to supporting the company’s high growth rate.
• Strong organizational skills and attention to details.

Qualifications

• None specified

Skills

• Problem-solving skills.
• Ability to identify and suggest process improvements.
• Basic computer skills.
• Written and verbal communication skills.
• Teamwork and collaboration.
• Attention to detail.

Benefits

• Competitive base salary.
• Performance-based annual bonus eligibility.
• 401(k) retirement savings plan.
• Tuition reimbursement for eligible education programs.
• Comprehensive medical, dental, and vision coverage.
• Mental health resources and employee wellness support programs.
• Company-paid life and disability insurance.
• Paid time off (PTO) and company-paid holidays.
• Parental leave and family care support programs.
• Structured training programs and on-the-job learning opportunities.
• Matching gifts and volunteer programs to support causes you care about.

Pay

Compensation and financial security details are provided in the Benefits section.

Schedule

Details regarding the schedule are not specified in the job posting.