Warranty Team Lead

Job Functions / Responsibilities

• Provide onboarding/training support for new employees/as needed
• Provide best-in-class support to our Dealers and Fleet Customers on a regular basis
• Perform additional technical and administrative duties as assigned
• Serve as a subject matter expert for assigned responsibilities
• Work closely with external/internal stakeholders and management to understand business challenges and opportunities for improvement
• Able to travel as needed
• Collaborate with Supplier Recovery, Engineering, and Quality departments to analyze and process warranty claims via the established guidelines
• Work in a collaborative environment

Qualifications & Skills

• Bachelor's degree required
• 3+ years of experience required
• Must have effective communication and negotiation skills, intermediate to advanced skills in MS Word, Excel, PowerPoint, and Tableau
• Must have a good recall of detail and a mechanical aptitude
• Must be self-motivated and able to work in a fast-paced just-in-time environment with rapidly changing objectives
• Must be able to accept responsibility for assigned projects and work effectively under general or minimal supervision
• Ability to create and manage ad-hoc queries and dashboards within Snowflake or Tableau to help support claim management and goals, a plus
• Experience defining requirements and using data and metrics to draw business insights
• Ability to remain organized and meet deadlines when dealing with areas of ambiguity
• The ideal candidate will be comfortable with processing large volumes of (claims) data and be able to provide data-driven answers to questions about the material processed

Benefits

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services include wellness plans, estate planning, financial counseling and more

Pay

The salary range for the Warranty Team Lead is $80,800 - $120,800 annually. This position is also eligible for a holiday gift.