Warranty Specialist
Titan Machinery · West Fargo, ND · 5 days ago
SalesFull-time
This is a remote position within the current Titan Machinery footprint and requires that you are located near one of our dealership locations.
Responsibilities
- Manage Product Improvement Programs (PIPs) and warranty claims to ensure appropriate recovery for warrantable repairs made on behalf of vendors.
- Oversee the proper processing of warrantable parts returns, ensuring compliance with vendor requirements.
- Coordinate the accurate documentation of labor hours and failure descriptions for warranty claims.
- Analyze reports to optimize the efficiency of the warranty claims process and identify opportunities for improvement.
- Communicate effectively with stores, vendors, and stakeholders to facilitate the warranty process in a timely and accurate manner.
Requirements
- 5+ years of related experience
- Ability to build and maintain relationships with vendors, store teams, and warranty specialists
- Knowledge of warranty processes and vendor expectations
- Attention to detail and the ability to analyze and report on warranty-related data
- Commitment to safety and compliance with all regulations
Benefits
- Comprehensive Health and Dental Coverage
- HSA (Health Savings Account) - up to $1200 tax-free each year, contributed to your account by Titan Machinery
- 8 Paid Holidays, Competitive PTO, and Paid Company Volunteer Hours
- 401(k) with company matching on your FIRST DAY of employment
- 100% Paid Pregnancy-Related Leave and Parental Bonding
- Additional Voluntary Benefits such as Vision Insurance, Life Insurance, Short-term Disability, and more
- Additional Leave Benefits such as Bereavement, Volunteer EMT, and Firefighter
- Performance-based incentives