Warranty Specialist

About the Role

Just like a bridge, our mission is to connect internal and external partners to deliver world-class results. The Warranty Specialist has a dynamic role that connects strong supplier negotiation skills and systems knowledge with an interest in technical knowledge. You will play a crucial role in ensuring cost recovery from our supplier partners, maintaining supplier relationships, building a valuable network throughout Stellantis, and helping improve the product for our customers.

We are looking for an individual with experience in negotiation, supplier management, cross-functional management of challenging situations, and technical understanding of the automotive industry. The ideal candidate is a high-energy, hands-on leader with strong convictions and a self-confident presence. Your personal style and demeanor will help you effectively find alignment on supplier cost recovery related to warranty topics.

Responsibilities

• Ensure the accurate and timely completion of system debiting and work with suppliers to answer questions and resolve debiting disputes.
• Scrutinize system results in identifying system errors and/or supplier responsible inaccuracies.
• Collaborate with FCA Purchasing, Finance, Engineering, Customer Experience, Customer Relations, Warranty Operations, Supplier Quality, Parts Return Group, and Supplier Personnel to resolve conflicts and systematically debit suppliers accurately.
• Execute defined controls to ensure accurate ongoing recovery performance.
• Complete special projects related to recovery topics and supplier disputes as needed.
• Collaborate with IT managers, business analysts, and programmers to maintain system performance, identify and implement business rule changes, drive system enhancement, and break/fix initiatives.
• Work with stakeholder organizations to identify impacted roles and revise existing processes and work instructions to implement recovery programs.
• Support IT systems operated by the North America Warranty Recovery Group.
• Administer the seven systems used to recover funds for supplier responsible issues.
• Support the development of new warranty recovery programs including interpreting contractual recovery terms, defining business requirements, documenting IT requirements, developing user acceptance test cases, ensuring completion of unit and system testing, developing and maintaining user training for all 30,000+ stakeholders, and successfully implementing new recovery programs and system enhancements.
• Support development, implementation, and maintenance of business rules to enable the automation of recovery processing.

Requirements

• Bachelor's degree in finance, computer science, or another technical discipline
• Minimum of 8 years of experience in purchasing, automotive industry, or related field
• Excellent communication, analytical, and presentation skills to support meetings at all levels
• Self-motivated with strong interpersonal skills to establish partnerships both internally and externally to influence without direct authority
• Strong negotiation skills with the ability to think and act strategically and sell ideas and solutions to others
• Well organized and resourceful managing complex situations
• Comfortable in a fast-paced environment and can effectively interface with cross-functional teams and all levels of senior management
• Ability to understand basic technical topics
• Undisputed integrity
• Microsoft Office proficiency (especially Excel)

Preferred Qualifications

• Master's degree
• Warranty / Quality experience
• Finance / Accounting experience
• Experience with audits of financial systems
• Experience developing financial IT systems
• Data analysis experience
• Experience developing Pega software applications

Benefits

Comprehensive Health & Well-being Coverage from your very first day, including medical, dental, vision, and prescription drug coverage. Our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges.

• Family Building Benefit supporting all paths to parenthood, including fertility and infertility treatments, adoption services, and gestational surrogacy.
• Generous Paid Time Off: 17+ paid holidays (including shut-down from December 24th through New Year's Day), vacation, float & wellbeing days, sick time, and fully paid parental leave.
• Competitive Retirement Savings Plans with employer match on 401k, Roth, and Catch-Up contributions, plus an employer contribution even if you don’t contribute.
• Income Protection & Insurance Options including life insurance, group accident, critical illness, etc.
• Company Vehicle Lease Program for eligible employees and their immediate families, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included, plus exclusive discounts on Stellantis products.
• Support for Growth and Giving Back: tuition reimbursement, student loan refinancing programs, and 18 paid volunteer hours each year.