Warranty Specialist

Our client operates within the heavy equipment and machinery industry, addressing the challenge of managing warranty processes efficiently to support product reliability and customer satisfaction. The organization maintains a network of dealership locations where it delivers services and support, emphasizing operational efficiency and strong vendor relationships.

About the role

The Warranty Specialist is responsible for managing the warranty claims process to maximize recovery and ensure customer satisfaction. This role supports the organization by maintaining effective communication with vendors and internal teams, overseeing warranty claims and product improvement programs, and ensuring compliance with warranty procedures. The position contributes to operational efficiency by analyzing warranty data and facilitating accurate processing of claims.

Responsibilities

• Manage Product Improvement Programs and warranty claims to ensure proper recovery for warrantable repairs.
• Oversee the processing of warrantable parts returns in compliance with vendor requirements.
• Coordinate accurate documentation of labor hours and failure descriptions for warranty claims.
• Analyze reports to enhance the efficiency of warranty claim processes and identify improvements.
• Communicate with stores, vendors, and stakeholders to facilitate timely and accurate warranty processing.

Requirements

• Minimum of 5 years of experience in a related role.
• Ability to build and maintain relationships with vendors, store teams, and warranty specialists.
• Knowledge of warranty processes and vendor expectations.
• Strong attention to detail with the ability to analyze and report warranty data.
• Commitment to safety and regulatory compliance.

Benefits

• Comprehensive health and dental coverage.
• Health Savings Account with up to $1200 contributed annually by the organization.
• Eight paid holidays, competitive paid time off, and paid company volunteer hours.
• 401(k) plan with company matching starting on the first day of employment.
• Fully paid pregnancy-related leave and parental bonding.
• Additional voluntary benefits including vision insurance, life insurance, and short-term disability.
• Additional leave benefits such as bereavement and volunteer emergency responder leave.
• Performance-based incentives.