Warranty Services Representative - Empire Homes

About the role

This role ensures an exceptional homeowner experience by managing warranty claims and coordinating timely, cost-effective repairs. You will partner closely with homeowners, trade partners, and internal teams to evaluate issues, resolve concerns, and uphold warranty standards. This role is located on site in multiple assigned communities within the Houston, TX division.

Requirements

• 2+ years of residential construction/remodeling, warranty/customer service, real estate, or property management experience
• Strong background in customer service, problem solving, and time management
• Excellent verbal and written communication; demonstrated ability to collaborate and manage relationships; attention to detail

Responsibilities

• Manage and triage warranty claims, ensuring alignment with construction standards, warranty guidelines, and budget parameters
• Coordinate and schedule service work with trade partners to deliver timely, efficient completion of repairs
• Communicate proactively with homeowners, including educating them on home maintenance and clarifying warrantable vs. non-warrantable items
• Conduct homeowner meetings and follow-ups to confirm issue resolution and maintain high satisfaction levels
• Maintain accurate documentation of claims, communications, and completed work
• Collaborate with sales and construction teams and perform minor repairs as needed

Benefits

• Opportunity to collaborate with other skilled and visionary professionals
• Exclusive discounts on Empire Homes through the Employee Home Ownership Program
• Employer-paid benefits
• Employer-sponsored 401k plans
• Continuing education support and opportunities for learning & development
• Work-life balance with a focus on time outside of work

About Us

We are one of North America’s largest private homebuilders, with locations in Ontario, Texas, Georgia, the Carolinas, Tennessee, and Colorado. There is no set path at Empire; we offer you the opportunity to build your career in ways you never imagined. Our purpose is Fueling Growth in People and Places.