Warranty Salesforce Customer Intake Associate

About the role

This full-time position takes dedicated ownership of the registration intake and customer setup process and communicates with dealers to explain the warranty registration process and resolve incomplete submissions. Based in Cedartown, GA. No relocation reimbursement.

Key Responsibilities

• Maintains a professional, detail oriented, customer centric courteous, and solution-based demeanor in all interactions with Dealers and across departments.
• Dealer Registration Entry: Receive and enter dealer submitted product registrations into Salesforce accurately and in a timely manner, maintaining virtually error free data entry across a high monthly volume.
• Customer Account Setup: Create and update customer and equipment records in Salesforce, ensuring each registration includes complete and accurate customer, dealer, model, and serial number information.
• Process Ownership: Serve as the dedicated owner of the dealer registration and customer setup process, providing a single, consistent point of accountability for registration intake.
• Documentation Verification: Review registration submissions for completeness and accuracy, and follow up with dealers to resolve missing or conflicting information.
• Communication: Serve as the point of contact for dealers regarding registration status. Clearly and professionally explain the warranty registration process, requirements, and next steps.
• Records Management: Maintain accurate and organized records of all registrations and customer setups for future reference and audits.
• Backlog Management: Prioritize and work through registration queues to keep data entry current and prevent backlog.
• Reporting: Provide regular reports on registration volume, processing times, and data accuracy to the Warranty Supervisor and Service Manager.
• Collaboration: Work closely with the Warranty and Service teams to ensure registrations support accurate warranty coverage determinations.
• Training: Provide guidance to dealers on proper registration submission and documentation requirements.
• System Updates: Ensure Salesforce records remain current with the latest customer, dealer, and product information.

Qualifications

• Education: High school diploma or equivalent required. An associate's degree or coursework in business administration or a related field is preferred.
• Experience: 1+ years of experience in data entry, administrative support, or customer service. Familiarity with Salesforce or other CRM systems is a plus; no technical experience required.
• Technical Knowledge: General familiarity with Automotive, tractor, or equipment product lines is helpful but not required. Ability to accurately interpret dealer-submitted registration information, including customer, model, and serial number data.

Skills

• Exceptional attention to detail, with the ability to enter data virtually error-free.
• Articulate written and verbal communication skills for speaking with dealers and explaining the warranty process.
• Strong process orientation, follow established procedures consistently.
• Ability to manage a high volume of data entry while meeting deadlines.
• Comfortable learning and working in Salesforce, SAP, and the Office Suite.
• Customer service orientation, with the ability to manage difficult situations with professionalism.