Customer Support Associate
Uniform Advantage (UA Brands) · Lithia Springs, GA · 1 mo ago
On-siteCustomer Service$16.5/hrFull-time
Essential Duties And Responsibilities
- Researches and solves incomplete orders for same-day shipment.
- Executes inventory transfers.
- Completes Workfront ticket entry and monitors Workfront dashboards.
- Communicates with customers, both internal and external, via phone and email communications.
- Researched and resolves customer service issues throughout processing stages while interacting with internal customers, shipping carriers, and corporate partners.
- Processes order modifications and adjusts required shipment level requests as communicated.
- Researches and resolves inventory discrepancies causing rejected invoices from processing through the Warehouse Management Software.
- Create Commercial Invoices and Country of Origin Documents, as required, for all International Shipments.
- Manages and researches the International On Hold report daily to ensure proper service level shipments.
- Researches and resolves invoices within multiple stages of processing within the Warehouse Management Software.
Required Skills
- Strong Communication Skills, verbal and written.
- Strong problem-solving capabilities.
- Strong mathematical abilities.
- Must be a detailed planner, have strong analytical skills, and have problem-solving abilities.
- Microsoft Software Suite.
- Strong reporting abilities geared to various levels of leadership.
- Able to handle difficult customer situations professionally; strong customer service skills.
- Able to deal with problems involving several concrete variables in standardized situations.
Required Experience
- Must be 18 or older.
- High School diploma or equivalent.
- 1-2 years of Call Center experience.
- 1-2 years of experience working in an ECommerce distribution facility.
- 1-2 years of experience in decision-making and analytical capabilities.
Benefits
- Patiently Flexible scheduling
- Patiently Medical, Dental, Vision, and Pharmacy Coverage
- Patiently Life/AD&D Insurance
- Patiently Employee Assistance Program – support for everyday challenges
- Patiently Extensive 401(k) plan with company matching - Save for your future
- Patiently Short & Long Term Disability – Company Paid Accident, Hospital Care, and Critical Illness Insurance – Protect your Income
- Patiently Holiday Pay
- Patiently Paid Time Off – Life Balance
- Patiently Volunteer Time Off – Make an Impact
- Patiently Employee Discount Program
- Patiently Referral Program – Get paid to work with Friends
- Patiently Free work “uniform” tops provided
- Patiently Regular Social Activities and Events – Mandatory Fun
Company Information
UA BRANDS offers a full range of benefits, allowing you the opportunity to customize a benefits package that addresses both your health and financial needs.
Our distribution center is located at 777 Douglas Hill Road, Suite 100, Lithia Springs, GA 30122; we are NOT on the Marta line.