Warranty Representative

About the Role

Forest River, Inc., the nation’s largest manufacturer of recreational vehicles, cargo trailers, transit buses, and boats, has an immediate opening for a Warranty Representative.

Responsibilities

• Provide technical support to our dealer base (via phone/email).
• Provide customer service to both dealer and retail base (via phone/email).
• Provide production support and help with problem resolution.
• Develop troubleshooting documents.
• Learn product line from frame to final.

Requirements

• Attention to detail and accuracy.
• Intermediate computer skills, familiar with Microsoft Office programs.
• Prefer familiarity or general knowledge of RV parts or an understanding of electrical/technical systems.
• Excellent written and verbal communication skills.
• Desire to provide extraordinary customer service to the dealer/customer network.
• Able to work within a group and transition between responsibilities.
• Willingness to learn many different components of an RV.
• Experience in the industry or other manufacturing processes is a plus.

Benefits

Forest River offers a stable, fast-paced work environment with a highly competitive wage and benefit package.