Warranty Repair Technician

Responsibilities

• Independently perform advanced repairs using specialized tools and techniques (e.g., industrial sewing, heat press, ultrasonic welding).
• Serve as a technical resource and provide procedural guidance to Technician I and II team members.
• Lead resolution of complex warranty cases, applying deep product knowledge and sound judgment.
• Identify and implement process improvements to enhance repair efficiency, quality, and customer satisfaction.
• Collaborate with Product Quality and Engineering teams to provide detailed feedback on recurring product issues and design enhancements.
• Conduct root cause analysis on high-impact warranty cases and document findings.
• Develop and maintain advanced training materials and SOPs for new products and repair techniques.
• Manage high-volume repair projects, including fire pack repairs, ensuring timely and accurate completion.
• Independently determine warranty eligibility and communicate decisions clearly to customers and internal teams.
• Build and negotiate fire repair invoices with fire crews, ensuring transparency and alignment with YETI’s shop rate and procedures.
• Maintain a clean, organized, and safe work environment, modeling best practices for the team.
• Support raw material sourcing and inventory management in collaboration with the W+R Supervisor.
• Regularly interact with customers and leadership, handling sensitive and confidential information with professionalism.
• Stay current on new product releases and repair technologies, continuously expanding technical expertise.

Qualifications

• 4 years of relevant experience in warranty repair or a related technical field.
• Demonstrated mastery of Mystery Ranch/YETI product repair techniques and quality standards.
• Prominent ability to resolve complex repair issues independently.
• Strong leadership and mentoring skills.
• Advanced knowledge of production sewing, post-sew inspection, and repair tooling.
• High proficiency in NetSuite, MS365, Centric, and other relevant systems.
• Exceptional communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to manage multiple priorities and adapt to shifting demands.
• Passion for YETI’s mission and commitment to delivering best-in-class customer service.