Warranty Processor - Pacific, WA

About the role

Gordon Truck Centers, Inc. (GTC) is seeking a Warranty Processor to join our team at dealership locations in Washington, including Pacific, Ridgefield, and Spokane. As a full-service dealership family, we provide sales, financing, insurance, and service for commercial trucks. We are committed to delivering top-notch service and offer various career opportunities.

Responsibilities

• Prepares vehicle warranty claims for entry into respective OEM systems, ensuring all supporting documentation is collected
• Processes warranty claims within organizational and manufacturer policies, procedures, and guidelines
• Coaches service departments on warranty compliance guidelines and expectations
• Communicates directly and effectively with shop management to achieve high recovery rates
• Checks and trains team members to verify chassis and components for warranty
• Proficient with warranty workflow processes within company software system
• Communicates with management regarding warranty job status, pending claims, and OEM requests for additional information
• Reconciles claims submitted, identifying and processing rejects that are out of established warranty guidelines and documenting quality improvements
• Supports the Accounting department in accurately coding and reconciling OEM warranty payments
• Performs other duties as assigned

Requirements

• High School diploma or equivalent preferred
• One year or related equivalent of repair shop experience preferred, with previous warranty processing experience strongly preferred
• Familiarity with all phases of mechanical work performed at the dealership service department

Skills

• Professional and safety-minded at all times
• Strong computer and telephone skills
• Excellent communication (verbal and written) and listening skills
• Good customer service skills
• Able to prioritize and multi-task
• Able to work independently and as part of a team

Pay

$23.00 to $27.00 per hour, plus incentive (estimated $1,500-$3,500 per month), based on experience.

Schedule

Monday through Friday, 8:00 AM to 5:00 PM. Hours may vary depending on business needs.

Benefits

GTC provides a healthcare plan covering medical, dental, vision, and prescription benefits, along with a basic group term life insurance policy and an Employee Assistance Program (EAP). Eligible employees can enroll in a Health Savings Account (HSA). Tuition reimbursement and profit sharing are available for employees. Retirement savings options include a traditional pre-tax 401(k) and a post-tax Roth 401(k), with a company match up to 3% of income. Employees receive paid vacation, personal time off (PTO), and six paid holidays. For more information, visit www.gordontruckcenters.com/benefits.

Job Conditions

• Requires sitting, standing, keyboard and tablet usage, walking, talking, and fine motor skills
• Occasional lifting up to 50 pounds
• Climbing into and around heavy-duty vehicles
• Extensive use of telephone and computer programs
• Indoors with occasional outdoor duties
• Occasional transport of documents between buildings in seasonal weather conditions
• Some noise while visiting other departments