Customer Claims Processing Representative

About the role

Join the Pack at Pet Food Experts! With a rich history spanning over 80 years, Pet Food Experts has evolved into the nation's leading pet specialty distributor, serving over 10,000 pet retail locations nationwide. This role is ideal for someone who enjoys routine and familiarity, with a consistent work pace and strong attention to detail.

Responsibilities

• Quickly and accurately investigate and process order discrepancies for retailers, vendors, and Pet Food Experts employees
• Facilitate the resolution of any reported discrepancies
• Research and resolve discrepancies by working with internal and external stakeholders
• Create, process, and close RGA’s (Return Goods Authorization) and Invoice credits
• Maintain a thorough understanding of Quality Control Initiatives and follow established processes and procedures to investigate and resolve discrepancies
• Share recalled product information as needed with retailers
• Keep all account notes up to date as related to claims processing
• Process consumer returns for retail and vendor partners
• Maximize positive relationships through a shared commitment to providing a world-class customer experience

Requirements

• Demonstrate problem-solving, decision-making, and teamwork experience
• Work in an environment where individuals take accountability of impact to the company’s performance
• Exhibit excellent planning, multitasking, communication, and organizational skills
• Work both autonomously and in a collaborative environment
• Show professional telephone, email, and interpersonal etiquette
• Show computer proficiency, including Google Suite and Excel
• Show strong focus on repeatable, high-quality results
• Show prior data entry experience (a plus)
• Show prior experience with a CRM platform (a plus)
• Show prior industry product knowledge (a plus)

Qualifications

• High School Diploma or equivalent

Skills

• Problem-solving
• Decision-making
• Teamwork
• Planning
• Multitasking
• Communication
• Organizational skills
• Professional telephone, email, and interpersonal etiquette
• Computer proficiency (Google Suite and Excel)
• Data entry experience (prior experience a plus)
• CRM platform experience (prior experience a plus)
• Industry product knowledge (prior experience a plus)

Benefits

• Full Benefits Package – Medical, dental, and vision to keep you feeling your best
• Paid Parental Leave – Supporting you in every stage of life—furry babies and human ones!
• Pet Perks & Product Discounts – Treat your pets like royalty with exclusive savings
• Hybrid Schedule – The best of both worlds—flexibility to work from home and collaborate in the office
• Education Assistance Program – Invest in yourself, and we’ll help with the cost!

Pay

$20/hr

Schedule

Monday-Friday, 9:30AM - 6:00PM. Hybrid Schedule, 3 days in office per week.

Perks of Being Part of the PFX Pack!

• Full Benefits Package – Medical, dental, and vision to keep you feeling your best
• Paid Parental Leave – Supporting you in every stage of life—furry babies and human ones!
• Pet Perks & Product Discounts – Treat your pets like royalty with exclusive savings
• Hybrid Schedule – The best of both worlds—flexibility to work from home and collaborate in the office
• Education Assistance Program – Invest in yourself, and we’ll help with the cost!

Company Information

• We are an equal opportunity employer.
• We do not discriminate based on race, color, religion, national origin, citizenship, age, sex, gender identity, sexual orientation, marital status, disability, military status, or any protected characteristic.