Warranty Manager, EPC

Summary

The Warranty Manager will play a critical role within the Qcells EPC Warranty Department, managing and executing warranty operations across multiple utility-scale solar and energy storage projects. This position supports the Director of EPC Warranty in ensuring all warranty obligations are met efficiently, cost-effectively, and in compliance with contract requirements. The ideal candidate will possess a balanced mix of technical, commercial, and operational expertise, with the ability to manage warranty claims from initiation to resolution. This role requires collaboration with cross-functional teams—including Engineering, Construction, Procurement, Legal, and Finance—as well as with external stakeholders such as OEMs, subcontractors, and project owners.

Responsibilities

• Manage the full lifecycle of warranty claims, including intake, validation, documentation, response, and closeout.
• Maintain detailed claim logs, supporting documentation, and communications using approved company systems (Procore, Smartsheet, etc.).
• Coordinate site inspections and technical evaluations with field personnel to validate claim legitimacy.
• Support preparation of claim packages and correspondence to Owners and OEMs for review and approval by the Director.
• Track warranty performance metrics, timelines, and costs across all active projects.
• Interpret EPC contract warranty provisions and OEM warranty terms to confirm coverage and obligations.
• Review and analyze technical issues to distinguish workmanship defects from equipment failures.
• Provide recommendations on claim disposition based on contractual and technical merit.
• Assist in standardizing warranty requirements and processes across EPC agreements.
• Serve as primary contact for warranty matters on assigned projects.
• Collaborate with internal departments and external partners to ensure timely claim resolution.
• Draft professional communications, transmittals, and claim responses for internal and external distribution.
• Escalate complex issues with comprehensive documentation of findings and recommendations.
• Maintain an organized warranty database with accurate tracking of claims, costs, and resolutions.
• Develop and issue regular warranty status reports and dashboards to management.
• Identify and analyze trends in recurring failures or defects to support preventive actions.
• Support annual warranty reserve forecasting and cost reporting.
• Contribute to the development and continuous improvement of warranty workflows, templates, and standard operating procedures.
• Support system integration and reporting enhancements between warranty management tools and corporate databases.
• Assist in internal training and knowledge sharing to strengthen warranty awareness across EPC project teams.
• Conduct site visits as needed to inspect reported defects, confirm repair quality, and validate claim resolutions.
• Ensure corrective actions meet both technical and contractual requirements.
• Maintain documentation of all field activities, including photos and written reports.

Qualifications

• Bachelor's degree in Engineering, Construction Management, Business Administration, or a related field.
• 5–8 years of experience in EPC project delivery, warranty management, contract administration, or related functions.
• Familiarity with EPC contract structures, warranty terms, and claims processes.
• Strong technical understanding of solar or renewable energy components (modules, inverters, trackers, cabling, etc.).
• Proficiency with Procore, Microsoft Excel, and database management systems.
• Excellent written and verbal communication skills.
• Proven ability to manage multiple priorities in a fast-paced, cross-functional environment.
• Analytical and detail-oriented mindset with sound problem-solving skills.
• Expected to travel up to 50% or as requested based on project demands.

Preferred Qualifications

• Experience with OEM warranty administration or field quality assurance.
• Understanding of QA/QC and cost control processes.
• Familiarity with Smartsheet, Power BI, or other data-visualization/reporting tools.
• Experience supporting claim negotiations or settlements.

Schedule

This position reports to the Houston, TX office but will maintain a hybrid/remote schedule. Working hours are Monday–Friday, 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM.