Director of EPC Warranties

About the role

The Director of EPC Warranties will lead the warranty program, utilizing a cross-functional leadership style. They will work closely with internal teams such as Construction, Engineering, and Purchasing, as well as with external OEMs and subcontractors for workmanship claims.

Responsibilities

• Lead the design, development, and continuous improvement of processes to track warranty claims and related KPIs
• Designs strategies to minimize the overall cost of warranty claims
• Led the deployment of upstream warranty requirements into downstream contracts
• Provide management expertise and insight to accurately mitigate risks associated with warranties
• Handles or oversees and provides support to manage warranty claims, from initiation to close-out
• Interprets contract language to understand Contractors and Vendors responsibilities related to equipment and workmanship
• Obtain thorough understanding and maintain QCELLS USA EPC warranty obligations to each customer and develop a collaborative relationship
• Ability to find creative solutions to complex problems
• Reviews and analyzes contract records to advise technical and Commercial SMEs to determine legitimacy of claims
• Covers clarifications and closure with contractors and OEMs on warranty related queries in a timely manner
• Supports integration of Company systems to track, monitor and control costs of warranty claims
• Oversees the warranty claims reporting by creating and maintaining a database of all claims
• Prepares dashboard reports and recommendations for progressing warranty claims along with KPIs and advises team on data-driven decision making
• Ensures accurate utilization of approved systems for document control and updates of warranty claims and repairs
• Leads the communications with owner, projects, and HQ for identifying, monitoring, and resolving warranty claims
• Interfaces with legal counsels as appropriate
• Supports continuous improvement initiatives
• Create cost of claim closure financial estimates; risk and opportunity management
• Negotiate, draft and execute end of warranty settlements
• See through the execution of any QCELLS USA EPC warranty obligations alongside team members
• Performs additional assignments as required, for EHSQ support

Qualifications

• Bachelor’s Degree from an accredited university and 10+ years of experience or 15+ years of experience managing claims or utility-scale solar/renewable energy Contract management experience
• Prior experience in the contract negotiation, project management, warranty management, solar industry experience
• Proficiency in the Procore Construction Management Software, and Microsoft software suite (Word, Excel, PowerPoint)
• Ability and desire to negotiate warranty claims with internal and external customers
• Strong oral and written communication skills directed at both internal executives and external customers
• Proven team player and collaborator with various levels of corporate structures
• Successful track record of operating commercially and executing plans effectively
• Ability to effectively present information internally and externally
• Proven experience working in fast-paced, high visibility environment
• Experience working in cross-functional teams
• Travel Required: up to 40%