Warranty Manager

An exciting opportunity has arisen for a Warranty Manager to join Lloyd Motor Group, one of the UK’s largest family-run automotive retailers, based in Cumbria. You will represent prestigious brands including BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Škoda, INEOS, Honda motorcycles, and BMW Motorrad.

About the role

This is a great opportunity for someone with experience in the automotive industry, particularly in warranty administration, to manage processes across multiple locations. Regular site visits are required, so a willingness to travel is essential.

Responsibilities

• Audits & Compliance:
  • Drive continuous improvement of audits, grades, and warranty processes.
  • Ensure manufacturer warranty policies and group procedures are followed and updated.
  • Conduct structured monthly audits, create action plans, and implement changes to address non-conformance.
  • Maintain strong relationships with manufacturers and internal teams to resolve issues.
• Warranty Administration:
  • Collaborate with Aftersales teams to maximise warranty claims and revenue.
  • Support Warranty Administrators to ensure claims are submitted accurately and on time.
  • Standardise group-wide warranty procedures, including invoicing, tracking, and reporting.
• Training & Induction:
  • Deliver inductions for new Aftersales staff and support ongoing technician development.
  • Improve the quality of technician write-ups and claims to maximise successful warranty time.
• Measurement & Improvement:
  • Monitor performance metrics and manufacturer systems to identify gaps.
  • Review non-conformance, implement improvements, and report progress.

Requirements

• Experience in warranty administration, preferably managing multiple locations (though not essential).
• Full UK driving licence.

Pay

Basic salary of £32,000, with an on-target earnings (OTE) potential of £38,000. A company car is included as part of the benefits package (terms and conditions apply).

Schedule

40+ hours per week.

Benefits

• 33 days of annual leave, inclusive of Bank Holidays.
• Healthcare cash plan.
• Employee vehicle-discount schemes.
• Cycle to work scheme.
• Eyecare vouchers.
• Free flu jabs.
• Pension scheme (including life cover).
• Internal and manufacturer training.
• Staff referral scheme.

About Lloyd Motor Group

Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands, we’ve built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and experience a supportive culture that values your contribution, invests in your development, and empowers you to grow.