Warranty Manager

Job Purpose To research and respond (via phone and in person) to all customer service inquiries received from DRB Homes new home customers. Duties And Responsibilities Respond to homeowner warranty work ordersInvestigate and determine need for service; act as liaison between homeowners and subcontractors to schedule service and follow-up Determine if the company compensates service requests based on established company policies and procedures Identify and report to the Director of Production any potential home construction defects Approve service invoices and monitor service repair budgets Qualifications Excellent phone etiquette Excellent verbal communication skills Punctual Professional appearance and manner Ability to work independently on assigned tasks as well as to accept direction on given assignments Customer service drivenDisplay a friendly, enthusiastic, respectful, and personable manner Must be proficient in Microsoft Office SuiteAbility to work under pressure; organizedAbility to multitask and coordinate numerous activities and groups of peopleHighly motivated; able to work with minimal supervisionStrong team player; can work with diverse groups of peopleCommitment to customer serviceAbility to read and fully comprehend construction blueprints specifications and development plansValid driver's license, proof of auto liability insurance and an acceptable driving record3 or more years’ experience in the residential construction industry as a Warranty ManagerSuccessful completion of college courses in Residential Homebuilding Construction