Manager Customer Service

About the Role

Oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial, and service goals.

• Assist the Branch Manager in managing resources within the branch
• Supervise and mentor customer service, administrative, warehouse, and transportation functions
• Staff all service and administrative functions and monitor performance of related employees
• Implement customer-facing service solutions and e-commerce solutions
• Set branch schedules, establish procedures, and resolve service failures
• Collaborate with Branch Manager in managing profitability, expenses, and assets

Requirements

• SAP and Microsoft Office experience
• Supervisory and leadership skills; ability to motivate and support a team
• Problem solving and conflict resolution skills
• 1+ years of experience required
• 2-year degree preferred

Pay

The expected base salary for this position starts at $68,000 annually, depending on experience. This position is also bonus-eligible based on specific and relevant business metrics.

Benefits

Most regular, full-time employees may be eligible for a variety of benefits, including:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits
• Life Insurance coverage for you and options for your family
• Flexible Spending Accounts to save on expenses
• Disability Benefits at no cost to you
• Profit Sharing Plans to share in our success
• 401(k) Savings Plan with company match
• Paid Vacation & Sick Days
• Paid Holidays throughout the year
• Paid Wellness Day to focus on preventive care
• Community Time Off to volunteer
• Predictable Work Schedules (no weekends or nights for most roles)
• Employee Recognition Program
• Educational Reimbursement and Career Development Programs
• Additional perks that support well-being and career growth

Benefit eligibility may vary across locations and roles.