Manager Customer Service

Graybar · San Diego, CA · 3 days ago

On-siteOTHR$95k/yrFull-time

About the role

Become part of the excitement. As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals.

Responsibilities

Assist the Branch Manager in managing resources within the branch
Supervise and mentor customer service, administrative, warehouse, and transportation functions
Staff all service and administrative functions and monitor performance of related employees
Implement customer-facing service solutions and e-commerce solutions
Set branch schedules, establish procedures, and resolve service failures
Collaborate with Branch Manager in managing profitability, expenses, and assets

Requirements

SAP and Microsoft Office experience
Supervisory and leadership skills; ability to motivate and support a team
Problem solving and conflict resolution skills

Qualifications

5+ years experience required
2 year degree preferred

Skills

SAP and Microsoft Office experience
Supervisory and leadership skills
Problem solving and conflict resolution skills

Benefits

Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits
Life Insurance coverage for you and options for your family
Flexible Spending Accounts
Disability Benefits at no cost to you
Profit Sharing Plans
401(k) Savings Plan with company match
Paid Vacation & Sick Days
Paid Wellness Day
Community Time Off
Predictable Work Schedules
Employee Recognition Program
Career Development Programs

Pay

The expected starting rate of pay for this position is $95,000 annually, depending on experience. This position is also incentive eligible, based on specific and relevant business metrics.

Schedule

Monday - Friday, 8:00am - 5:00pm.