Warranty Customer Service Rep

Who we are

Source International, a manufacturer of custom seating products for the office furniture industry, needs a highly motivated Warranty Customer Service Representative to join our team in Sutton, MA. We provide a high-end product to a fast-paced and competitive industry. A Warranty Customer Service job involves handling customer inquiries and processing claims for product requiring strong communication, problem-solving, coordinating repairs/replacements, and ensuring policy adherence while maintaining records.

Qualifications & Skills

• High School Diploma / GED
• Minimum 1-2 years’ experience in customer service/call center environment
• Highly organized, ability to follow instructions, and work independently
• Proven ability to prioritize and meet deadlines, provide a high level of attention to detail, and handle multiple deadlines simultaneously
• Excellent communication skills and professional demeanor
• Team player with a positive attitude
• Able to successfully complete a drug and background screening

Physical Demands

• Mobility necessary to perform a variety of tasks that involve standing, walking, sitting, stooping, kneeling, bending, and twisting, possibly reaching chest high and overhead for materials
• Ability to lift/move/pull 10-50lbs occasionally throughout the day
• Ability to hear adequately on the phone or in person and group settings
• Vision: Required to have close visual acuity, color vision and depth perception

Compensation

The salary range for this hourly position is $22.00 to $24.00 based on experience.

Schedule

Work schedule is Monday-Friday 8:30am to 5:00pm. In person position located in Sutton, MA