Warranty Coordinator, Vehicle Maintenance

We need to output HTML fragment with sections: About the role? The posting includes a paragraph about MBTA vision etc. That could be "About the role" or maybe "Job Summary". The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to include sections only when posting has real specific content. We have: - Job Summary: description of role. Could be "About the role" or "Job Summary". Probably "About the role" is appropriate. - Duties & Responsibilities: list of duties. Use

• . - Minimum Requirements & Qualifications: list of qualifications. Could be "Requirements" or "Qualifications". We'll use "Requirements" maybe. - Substitutions: details about alternative qualifications. Could be part of Requirements. - Preferred Experience & Skills: could be "Skills" or "Preferred Experience". We'll use "Skills". - Job Conditions: includes many conditions like ability to commute, etc. Could be "Schedule"? Not exactly. There's no explicit Pay or Benefits or Schedule. The posting does not mention pay, benefits, schedule. So we should NOT include those sections. We need to preserve all substantive information, not invent. Remove boilerplate: cookie/navigation/legal/EEO etc. At end there is a lot of disclaimer text about application completion, deadlines, work environment, etc. Those are boilerplate; we should remove them. Also remove "Disclaimers And Definitions" etc. Also remove "Supervision None." maybe keep? It's a minor detail; could be included in a short paragraph under Requirements? Probably we can keep as part of Requirements? But it's not a requirement; it's just stating no supervision. Might be considered minor metadata; we could fold into a short p or drop. The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it." So "Supervision None." is minor metadata; we can drop or include in a p. Probably drop. We need to keep the core content: Job Summary, Duties & Responsibilities, Minimum Requirements & Qualifications, Substitutions, Preferred Experience & Skills, Job Conditions (maybe as "Working Conditions"? Not in allowed headings list; but we could use "Job Conditions" as a heading? Not in the list but we could still use

  for any section heading? The instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive list. Probably we should stick to those headings. Job Conditions could be considered part of "Requirements" or "Skills"? Might be better to include as a separate section "Working Conditions" but not in list; maybe we can omit because it's mostly boilerplate? However some content like ability to commute, ability to work all shifts, etc are substantive. Could be placed under "Requirements" as additional qualifications. But they are conditions not requirements. Could be under "Job Conditions" but not in allowed list; maybe we can still use

  for any heading; the instruction didn't forbid other headings, just gave examples. Safer to include a section "Job Conditions" as

  Job Conditions

  . It's not prohibited. We must not include Pay/Benefits/Schedule unless present. Not present. We must not repeat job title as heading. We must not include application instructions etc. Thus produce HTML:

  About the role

  At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, sustainability, culture, and accessibility, and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Warranty Coordinator will support the coordination, administration, and execution of warranty-related activities for Bus and/or Rail Vehicle Maintenance operations, as assigned.

  But we need to separate Job Summary maybe as part of About the role. Could keep as paragraph. Then

  Responsibilities

  with
  list of duties. We need to extract duties list from the long paragraph. Let's list them: - Coordinate, prepare, and submit warranty claims on behalf of the MBTA for new and existing vehicles, equipment, components, and parts within the employee’s assigned Vehicle Maintenance area. - Monitor vendor compliance with contractual warranty requirements and evaluate the reliability of major systems, components, equipment, and parts. - Track warranty claims and reimbursements for labor, materials, parts, and related costs using MCRS2, Microsoft Excel, and other applicable systems. - Use MCRS2 to document and manage the full warranty process, including claim creation, supporting documentation, disposition, reimbursement, and closure. - Assist with the implementation, maintenance, and use of computerized maintenance management systems to track warranty work performed on vehicles, components, assemblies, and parts. - Guide Vehicle Maintenance personnel within the assigned department, mode, or work location regarding the documentation required for warranty claims. - Generate, review, and analyze daily and periodic reports to track warranty claims, reimbursements, recurring defects, and failure trends. - Analyze repair and failure data and recommend corrective actions, recovery opportunities, or additional technical review based on identified trends. - Assist maintenance personnel with the disposition, return, storage, shipment, or disposal of warranty-related parts, components, and assemblies. - Maintain accurate and detailed records of warranty claim payments, reimbursements, accounts receivable documentation, credits, and outstanding balances. - Manage and report on asset-recovery activities involving diesel particulate filters, cores, obsolete parts, repairable components, scrap materials, recyclable materials, and other recoverable assets. - Review and become familiar with applicable warranty provisions, contracts, specifications, and related contractual requirements. - Support assigned Vehicle Maintenance, Vehicle Engineering, and project-management staff with warranty-related contract administration, contract terms, claim documentation, and vendor coordination. - Attend meetings with Vehicle Engineering, Maintenance Directors, internal customers, project teams, procurement staff, and vendors as required. - Review and prepare claims for submission to manufacturers and vendors involving defective parts, systems, components, or equipment. - Track recovery of labor, material, shipping, and other allowable warranty-related costs. - Lift, package, label, and prepare materials, parts, and components for shipment to vendors, manufacturers, or repair facilities as required. - Provide management with weekly reports on warranty activity, claim status, reimbursements, defect trends, fleet performance, and asset recovery. - Assist the receiving department with warranty-related receiving, inspection, documentation, storage, and material disposition activities as needed. - Manage asset-recovery activities involving diesel particulate filters, cores, obsolete parts, repairable components, and other recoverable materials. - Educate and support internal customers regarding warranty procedures, documentation requirements, claim eligibility, and system use. - Perform all other duties and projects as assigned. That's many items. Then

  Requirements

  maybe combine Minimum Requirements & Qualifications and Substitutions. List Minimum Requirements & Qualifications: - Bachelor’s degree from an accredited institution. - Two (2) years of materials management experience related to equipment maintenance, inventory control, asset recovery, and warranty administration. - Demonstrated ability to develop, implement, maintain, and support materials management and warranty processes, procedures, and tracking systems. - General knowledge of vehicle systems and subsystems, including those used in buses, subway cars, rail coaches, locomotives, and related transportation equipment. - Strong written and verbal communication skills. - Proficiency with Microsoft Word, Excel, Project, and other applicable database, maintenance-management, and reporting systems. - Ability to review contracts, warranty provisions, technical documentation, maintenance records, and supporting claim information. - Effective organizational, analytical, problem-solving, time-management, and customer-service skills. - Ability to lift, carry, push, pull, and move materials, parts, packages, and equipment. - Ability to stand, walk, bend, stoop, crouch, kneel, reach, climb stairs, and perform repetitive movements as required. - Ability to work in vehicle maintenance facilities, storage areas, receiving areas, rail yards, and other active industrial environments. - Ability to work around moving vehicles, machinery, noise, dust, fumes, oils, solvents, and other conditions associated with maintenance and material-handling operations. - Ability to wear and properly use all required personal protective equipment, including safety footwear, safety glasses, gloves, hearing protection, high-visibility apparel, and other PPE as required by the task or work location. - Ability to comply with all applicable safety procedures, material-handling requirements, and hazardous-material controls. Substitutions: - A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement. - An associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement. - A master’s degree in a related subject substitutes for two (2) years of general experience. - A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience. We could include these as part of Requirements list. Then

  Skills

  for Preferred Experience & Skills: - Experience with warranty claims, contract administration, computerized maintenance-management systems, materials management, vendor coordination, and data analysis in a transportation, manufacturing, or equipment-maintenance environment. Then

  Job Conditions

  for Job Conditions: List items: - Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English. - Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program. - Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role. - Ability to provide internal and external customers with courteous and professional experiences. - Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required). - Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers. - Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies. - Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection). - Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings. - Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service. - Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program. We should remove the later disclaimer about application completion etc. So stop before that. Now produce HTML fragment. Make sure each

  followed by content. Use

  for prose,

  • for lists. We need to decide where to put the Job Summary paragraph. Could be under About