Warranty Clerk

Job-Specific Expectations

Establish a formal policy for the dealership in regards to warranty/goodwill administration, develop a budget and utilize it consistently.

Make sure that all qualified warranty claims are submitted promptly and appropriately.

Conduct trainings for dealership staff on warranty definitions, procedures and policies.

Stay current on warranty policies and procedures.

Act as contact between the dealership and manufacturer with respect to all concerns related to warranty.

Act as a contact for customers to make sure they are knowledgeable about warranty policies. Make sure all customer concerns and issues are responded to quickly and appropriately

Ensure customer satisfaction by managing and/or supervising the entire warranty claims process from initial customer contact to claim reconciliation and customer satisfaction according to guidelines of the appropriate warranty policy. This process includes decision making for claim eligibility.

Physical Requirements

• Spend time indoors in air-conditioned areas.
• Sit on a regular basis.
• Stand on a regular basis.
• Walk infrequently.
• Bend, twist and/or stoop infrequently.
• Kneel and/or squat infrequently.
• Lift 25 lbs to 50 lbs.
• Reach and/or lift overhead infrequently.
• Climb stairs infrequently.
• Repeat hand/finger movements on a regular basis.
• Grasp/grab with hands infrequently.
• Push and pull infrequently.