Automotive Warranty Administrator-Clerk

Responsibilities

• Communicates with customers and service technicians to define the scope of a warranty claim resolution and to set expectations.
• Processes all warranty paperwork to ensure proper documentation and to verify criteria required by factory or distributor.
• Fulfills follow-up on each claim to ensure service delivery to the customer and compensation for the dealership.
• Provides administrative assistance as needed.
• Generates timely and accurate reports as required.
• Arranges for parts to be shipped to the factory or distributor and resubmits all rejected claims promptly.
• Fulfills follow-up on outstanding claims.
• Reconciles all warranty receivables and works with the accounting department to obtain payments.
• Keeps track of all service and customer records as required by the warrantor.
• Keeps track of all warranty parts by noting the repair order number, date of replacement and date on which part may be disposed.
• Establishes personal goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.

Qualifications

• Must have 5 years previous Warranty Administrator/Clerk auto dealership experience.
• Knowledge of automotive repair procedures and diagnostic procedures.
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
• Strong math skills, including basic computations (add, subtract, multiply, divide) and the ability to apply concepts of basic algebra and geometry.
• Strong computer and internet skills, including Microsoft Office suite along with excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Experience with automotive parts (identification, inspection, classification of component groups, etc.) and overall automotive vehicle knowledge.
• Confidence in our ability to be successful.
• Great attitude with high energy.
• Flexibility to work extended hours, evenings and weekends to achieve their goals.
• ADP Knowledge preferred.
• Toyota Warranty program knowledge a PLUS.

Pay

Competitive pay.

Schedule

Flexible schedule to accommodate dealership needs.

Benefits

• Health, Dental, Vision, Life insurance.
• 401K plan.
• Company-paid vacation and holidays.
• Health & Wellness Program.
• Community involvement.