Automotive Warranty Administrator

Responsibilities

• Process warranty, GAP, maintenance, and service contract cancellation requests.
• Verify required documentation for cancellation eligibility.
• Calculate prorated refunds according to contract terms.
• Submit cancellation requests to warranty administrators and providers.
• Maintain compliance with company policies and state regulations.
• Prepare weekly and monthly cancellation reports.
• Communicate with customers, lenders, finance managers, and warranty companies regarding cancellation status.
• Research and resolve discrepancies related to refunds and payments.
• Assist accounting and finance departments with related administrative duties.

Requirements

• A high school diploma or GED.
• 1-3 years of dealership, finance, warranty, or administrative experience preferred.
• Strong computer skills, including Microsoft Excel and dealership management systems (Reynolds & Reynolds).
• Excellent organizational and communication skills.
• Ability to handle confidential customer information.
• Detail-oriented with strong follow-through skills.

Benefits

• Health, Vision, and Dental Insurance.
• Paid Maternity & Paternity after one year of employment.
• Start earning PTO on your 1st day of employment.
• 401(K) and profit sharing.

Pay

TBD

Schedule

N/A