Warranty Clerk

About the role

Process warranty claims, parts RAs, and defective warranty parts by receiving and crediting the claims and returning defective parts to suppliers as deemed appropriate by management. Process defective parts from dealerships, contact supplier and obtain return authorization, process debits and ship parts back to the supplier. Run weekly reports and submit to designated key persons and management. Assist Shipping and Receiving and Warranty Clerk as deemed necessary by management. Cross train to learn basic processes relating to coding of incoming warranty claims from dealerships. Work is performed under general supervision where guidelines are prescribed but independent action is required.

Responsibilities

• Process Defective Warranty Parts (daily) per procedures or as directed by management; issue credits to dealer, disposition part to appropriate account; if part is supplier issue, attach a red tag, receive returned parts into MRB inventory, assign a tag number, write number on red tag, attach to part, place on shelf for return to supplier.
• Process Parts RAs (daily) per procedures or as directed by management; review part return paperwork using ServiceLink Parts Return Form case; if part was defective upon arrival to dealer, tag like a warranty part and place on shelf for return to supplier; provide credit to dealers for parts returned to MC inventory.
• Returning Defective Parts to Suppliers (daily) per procedures or as directed by management; obtain return material authorization (RMA) for defective parts, prepare/package parts for shipment back to supplier for credit, ensure parts are placed on truck for shipment.
• Maintain Records in the Supplier Recovery Database (daily) per procedures or as directed by management; add results of tested parts to SRD and claims; finalize summary reports at end of each week and email to appropriate person.
• Run Dealer Warranty Parts Reminder Report (daily) per procedures or as directed by management; use Warranty Past Due Notice module in Avante to notify dealers at specific intervals of number of days left to return requested parts before allotted time expires.
• Issuance of call tags to dealerships for claims which require parts to be returned, and issuance of credit to dealers for claims that have been approved.
• Process international claims that require photos instead of actual parts being returned; follow‑up with suppliers to determine if photos are sufficient to close associated debit.
• Work with Warranty Parts Analyst to resolve technical or Engineering issues.
• Answering Calls and Emails from Dealers (daily); respond to dealer’s inquiries regarding claims and other parts warranty related issues.
• Correspondence with Suppliers (daily) regarding defective warranty parts; obtain return authorization for defective parts they manufactured or when more information about a part is needed.
• Attend meetings, training sessions, participate in webinars, etc. as deemed necessary by management.
• Assist Shipping and Receiving with all activities as deemed necessary and appropriate by management.
• Other responsibilities as assigned by management.

Requirements

• Must have a H.S. Diploma with a minimum of 3 years related experience.
• Must have excellent communication skills both written and verbal and be computer literate.
• Must attend training as required by MasterCraft to improve position‑related activities.
• Must have knowledge of boat components and systems.

Skills

• Computer
• Calculator
• Copier
• Telephone
• ServiceLink Parts Return Form
• Avante (Warranty Past Due Notice module)
• Supplier Recovery Database (SRD)