WARRANTY CLAIMS SPECIALIST

Warranty Claims Specialist role based in Madison, serving as the liaison between the corporate warranty department and branch locations to file and manage warranty claims through final resolution.

About the role

This position provides administrative support for centralized warranty claims processing, ensuring effective and timely communication between all branches and the corporate warranty department. The specialist is responsible for data entry, maintenance of warranty claims, and coordination with supervisors on processing issues.

Responsibilities

• Receive and process copies of closed warranty repair orders.
• Enter necessary claim data into multiple supplier systems.
• Communicate with branch personnel regarding submitted warranty claims.
• Communicate with vendor warranty departments as needed.
• Track and report on open warranty claims to determine if additional action is needed for payment.
• Coordinate with branch personnel and supervisors on warranty rejections and processing issues using various methods and tools.
• Perform other duties as assigned.

Requirements

• Associate’s degree (AA) in an office-related field or comparable work experience.
• Three to five years of related experience; general office or accounting experience preferred.
• Highly organized, detail-oriented, and results-driven.
• Ability to prioritize and handle numerous tasks simultaneously.
• Effective written and oral communication skills.
• Proficiency in word processing and spreadsheet programs.
• Reporting system experience, including Microsoft Power BI (a plus but not required).

Work Environment

• Ability to sit, stand, bend, kneel, stoop, and lift/move up to 25 lbs. on a regular basis.
• Work environment includes 8–10-hour days with flexibility to extend working hours when necessary.

Skills

• Customer Focus: Actively identify customer needs and address them efficiently.
• Communication: Strong visual and verbal communication skills, including proficiency in spoken English.
• Teamwork: Work cooperatively in a professional manner to complete assignments.
• Health, Safety, and Security: Recognize and mitigate safety hazards, including those on construction sites, and follow security procedures.
• Scheduling and Coordinating: Arrange tasks efficiently and economically.
• Problem Solving/Decision-Making: Adapt to change and variety in the workplace; learn new information for future problem-solving.
• Adaptability and Lifelong Learning: Embrace change and continuous learning for professional growth.