WARRANTY CLAIMS SPECIALIST

Administrative/SupportCorporate - MadisonPosted 14 hours ago Website CSM Companies, Inc Summary: The Warranty Claims Specialist works as a liaison between the corporate warranty department and branch locations to file warranty claims and manage those claims through final resolution of payment. Responsibilities: Administratively support centralized warranty claims processingFoster effective and timely communication between all branches and corporate warranty departmentCommunicate and coordinate with supervisor on processing issuesOverall responsibility for data entry upkeep and maintenance of warranty claims Duties: Receive and process copies of the closed warranty repair orderEnter necessary claim data into multiple supplier systemsCommunicate with branch personnel related to submitted warranty claimsCommunicate with vendor warranty departments as neededTrack and report on open warranty claims to determine if additional action is needed for paymentCommunicate and coordinate with branch personnel and supervisor on warranty rejections and processing issues using various methods and toolsOther duties as assigned Education, Skills, Experience: Associate’s degree (AA) in office related field or comparable work experienceThree to five years related experience; general office or accounting experience preferredAbility to demonstrate or display office protocols to staff and other departmentsMust be highly organized, detail oriented and results drivenAbility to prioritize and handle numerous tasks simultaneouslyEffective written and oral communication skillsComputer skills with an emphasis on word processing and spreadsheet programsReporting system experience, including Microsoft Power BI experience is a plus, but not required Work Environment, Physical Demands: Ability to sit, stand, bend, kneel, stoop and lift/move up to 25lbs. on a regular basisAbility to work in an environment to include 8–10-hour days, and flexibility to extend working hours when necessary CSM Job Standards Accountabilities: Customer Focus: Actively looking for ways to identify customer needs. Then efficiently and effectively addressing those needs. Communication – Visual and Verbal: Listening, speaking, and signaling so others can understand. Communicate in spoken English well enough to be understood by others. Teamwork: Working cooperatively in a professional demeanor to complete work assignments. Health, Safety, and Security: Recognize and mitigate safety hazards including hazardous materials, environmental hazards, and accident conditions on a construction site. Follow appropriate security procedures. Scheduling and Coordinating: Making arrangements that fulfill all requirements as efficiently and economically as possible. Problem Solving/Decision-making: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making. Adaptability and Lifelong Learning: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making. Apply Now To apply for this job email your details to drew.kellogg@csmtruck.com Responsibilities: Administratively support centralized warranty claims processingFoster effective and timely communication between all branches and corporate warranty departmentCommunicate and coordinate with supervisor on processing issuesOverall responsibility for data entry upkeep and maintenance of warranty claims Duties: Receive and process copies of the closed warranty repair orderEnter necessary claim data into multiple supplier systemsCommunicate with branch personnel related to submitted warranty claimsCommunicate with vendor warranty departments as neededTrack and report on open warranty claims to determine if additional action is needed for paymentCommunicate and coordinate with branch personnel and supervisor on warranty rejections and processing issues using various methods and toolsOther duties as assigned Education, Skills, Experience: Associate’s degree (AA) in office related field or comparable work experienceThree to five years related experience; general office or accounting experience preferredAbility to demonstrate or display office protocols to staff and other departmentsMust be highly organized, detail oriented and results drivenAbility to prioritize and handle numerous tasks simultaneouslyEffective written and oral communication skillsComputer skills with an emphasis on word processing and spreadsheet programsReporting system experience, including Microsoft Power BI experience is a plus, but not required Work Environment, Physical Demands: Ability to sit, stand, bend, kneel, stoop and lift/move up to 25lbs. on a regular basisAbility to work in an environment to include 8–10-hour days, and flexibility to extend working hours when necessary CSM Job Standards Accountabilities: Customer Focus: Actively looking for ways to identify customer needs. Then efficiently and effectively addressing those needs. Communication – Visual and Verbal: Listening, speaking, and signaling so others can understand. Communicate in spoken English well enough to be understood by others. Teamwork: Working cooperatively in a professional demeanor to complete work assignments. Health, Safety, and Security: Recognize and mitigate safety hazards including hazardous materials, environmental hazards, and accident conditions on a construction site. Follow appropriate security procedures. Scheduling and Coordinating: Making arrangements that fulfill all requirements as efficiently and economically as possible. Problem Solving/Decision-making: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making. Adaptability and Lifelong Learning: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making. Apply Now