Warranty Billing Administrator

About the role

Renewal by Andersen’s warranty and service teams ensure warranty work is accurately documented, processed, and supported through completion. The Operations Support team handles the administrative and financial side of warranty service. The Warranty Billing Administrator manages warranty claims, billing records, audits, reimbursements, reconciliations, and reporting to ensure accurate documentation and timely payment. This full‑time position is based in Meridian, ID, reports to the Warranty Manager within the Operations department.

Responsibilities

• Review warranty activity across multiple markets and identify missing or incomplete billing.
• Prepare, review, and submit warranty claims according to manufacturer and vendor requirements.
• Verify that claim documentation and supporting records are complete and accurate.
• Monitor outstanding claims, approvals, reimbursements, credits, and payments.
• Follow up on aging claims and unresolved billing items to help ensure timely payment.
• Conduct daily audits to identify missing billing, discrepancies, incomplete warranty activity, and other issues.
• Review billing records, transactions, and supporting documentation for accuracy.
• Reconcile warranty reimbursements, credits, payments, and other financial activity against internal records.
• Research discrepancies and determine what information or action is needed to resolve them.
• Maintain organized, accurate, and audit ready documentation.
• Monitor warranty costs, reimbursements, outstanding claims, and other financial metrics.
• Prepare and maintain reports related to billing activity, claims, reimbursements, and outstanding payments.
• Analyze warranty and billing information to identify trends, gaps, recurring issues, and opportunities to improve processes.
• Provide accurate information and reporting to leadership and internal teams.
• Work closely with service, operations, construction, and other internal teams to resolve warranty billing issues.
• Communicate with manufacturing and corporate partners regarding claim requirements, reimbursements, and outstanding items.
• Follow up with internal teams when billing information, documentation, or required actions are incomplete.
• Maintain strong working relationships through clear communication, responsiveness, and follow through.
• Process warranty related transactions accurately and consistently.
• Follow company policies, manufacturer requirements, and established procedures.
• Maintain complete documentation for warranty claims, billing, audits, reimbursements, and reconciliations.
• Protect the accuracy and integrity of financial and warranty information.

Requirements

• Exceptional attention to detail with the ability to identify discrepancies, missing information, and inconsistencies.
• Strong organizational skills and the ability to manage multiple priorities and deadlines.
• Strong analytical, problem solving, and investigative skills.
• Comfortable working with numbers, billing records, spreadsheets, and financial documentation.
• Strong communication skills when working with internal teams, vendors, manufacturers, and corporate partners.
• Ability to work independently while also collaborating effectively with others.