Warranty and Dealer Records Specialist

About the role

The Warranty and Dealer Records Specialist for Engines provides leadership in warranty administration which includes processing claims, system maintenance, policy review, recovery and procedure updates. This is a remote role. However, preference will be given to qualified candidates who live in Sheboygan or Milwaukee.

Responsibilities

• Review, evaluate, and adjudicate engine warranty claims to ensure compliance with Rehlko warranty policies and procedures.
• Administer and return warranty claims that do not meet policy requirements, providing clear communication and justification.
• Evaluate and process sales policy adjustment claims in alignment with business guidelines.
• Investigate and resolve customer and distributor warranty issues, ensuring timely and accurate resolution.
• Serve as a key contact for distributors, dealers, OEMs, and internal teams regarding warranty claims, policies, dealer records as it pertains to aftermarket parts and service
• Follow up on outstanding information to ensure timely progression of claims through the adjustment process.
• Support processes related to registrations, and extended warranty applications.
• Develop, implement, and maintain warranty system alerts, documentation, and user guidance tools within online systems.
• Recommend improvements to warranty processes and procedures to enhance claim accuracy and reduce overall warranty costs.
• Maintain system data

Benefits

• Competitive compensation and benefits
• Work-life flexibility
• Recognition and rewards
• Development and career opportunities
• A safe and inclusive workplace

Schedule

This position is primarily remote. However, if you reside within a 50-mile radius of a Rehlko site, you may be required to work onsite at least 2-3 business days per week.