Warranty Administrator - JLR

Essential Duties

• Work with Warranty Supervisor to keep vehicles in correct order, physically and on RO System.
• Handle all warranty parts orders.
• Communicate all part orders with Warranty Supervisor and Parts Department. Confirm all part orders.
• Work directly with Data entry/Warranty Clerk to enter information in warranty system.
• Provide back up for Data Entry/Warranty Clerk.
• Look and confirm part numbers and operation codes.
• Track RO report and confirm accuracy.
• Communicate with the Parts Department to ensure accuracy of parts information on RO report.
• Maintain a clean and hazard free work environment and follow all policies and procedures regarding safety.

Shift

Monday – Friday 6:30am – 3:00pm with possibility of overtime and/or weekend work as directed by business need.

Minimum Qualifications

• A High School Diploma or GED.
• A Valid US Driver’s License.
• Obtain and maintain a Transportation Worker Identification Credential (TWIC Badge) issued by the Department of Homeland Security.
• 6+ months or warranty training or experience.
• Type 45 WPMD.
• Drive both automatic and straight shift vehicles.

Preferred Qualifications

• Working knowledge of computer system, RO reporting system, and parts ordering system.
• Working technical knowledge of automotive vehicles of all makes.
• Must be able to discuss repairs with all technicians, along with Supervisor and Port Representative and understand technical information, to communicate information onto written descriptions for warranty purposes.
• Ability to understand and follow verbal and written instructions and communicate clear and concise instructions to employees.

Physical Working Attributes

• Lift, push, and or pull up to 10lbs.
• Some work performed in shop and around building when required to locate vehicles or communicate with technicians.
• Technical work performed in an open shop environment with no air conditioning and minimal heating.